Customer Relations Officer

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Training programs

Career advancement

Job summary

Placements24, based in Bloemfontein, Free State, seeks a professional Customer Relations Officer for a bank client. The role blends in-branch customer interaction with remote administrative tasks to deliver a superior client experience.

You will handle high-priority inquiries, resolve issues, and promote banking products while maintaining strong client relationships in a hybrid work setting. Strong communication, empathy, and CRM proficiency are essential to success in this role, with teamwork

Qualifications

• Proven experience in customer relations within financial services.
• Strong knowledge of banking products and services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to resolve issues with empathy and professionalism.

Responsibilities

• Serve as primary contact for high-priority inquiries and complex issues.
• Build and maintain long-lasting customer relationships.
• Investigate and resolve complaints efficiently and effectively.
• Provide information about bank products, services, and policies.
• Conduct client needs assessments and recommend appropriate banking solutions.
• Process account inquiries, transaction disputes, and other client requests.
• Collaborate with internal departments to resolve customer issues promptly.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to customer retention through proactive engagement.

Skills

Customer relations

Account management

Banking products

Interpersonal skills

Communication

Tools

CRM software

Job description

About the Role

Our client, a reputable banking institution, is seeking a highly professional and customer-oriented Customer Relations Officer to join their team. This role is crucial in maintaining and enhancing the bank's relationship with its clients, addressing inquiries, resolving issues, and ensuring a superior banking experience. You will be based in our Bloemfontein, Free State branch, with a hybrid work arrangement that balances essential in-branch client interaction with remote administrative tasks. We are dedicated to fostering a culture of trust and excellence in customer service. This position offers an excellent opportunity for individuals with strong interpersonal skills and a commitment to client satisfaction within the financial services sector. You will play a key role in representing the bank's commitment to its customers in Bloemfontein.

Key Responsibilities

• Serve as a primary point of contact for high-priority customer inquiries and complex issues.
• Build and maintain strong, long-lasting customer relationships.
• Investigate and resolve customer complaints efficiently and effectively.
• Provide detailed information about bank products, services, and policies.
• Conduct client needs assessments and recommend appropriate banking solutions.
• Process account inquiries, transaction disputes, and other client requests.
• Collaborate with internal departments to ensure customer issues are resolved promptly.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to customer retention efforts through proactive engagement.

Requirements

• Proven experience in customer relations, account management, or a similar client-facing role within the financial services industry.
• Strong understanding of banking products and services.
• Exceptional communication, negotiation, and interpersonal skills.
• Demonstrated ability to resolve complex customer issues with empathy and professionalism.
• Experience with CRM systems and banking software.
• Ability to manage time effectively and work independently, as well as part of a team.
• Proficiency in handling sensitive customer information.
• Must be able to work a hybrid schedule in Bloemfontein, Free State.

Benefits

• Our client offers a competitive salary, comprehensive benefits including medical aid and pension fund, ongoing training programs, and opportunities for career advancement within the banking sector.
• This role provides a rewarding career path focused on client satisfaction and professional growth in Bloemfontein.