Customer Relations Leader: Growth & Retention

Christine Loopstra; Wes-Kaap; On-site; ZAR 300,000 - 520,000; Full time

Job summary

University of Fort Hare, based in Somerset West, seeks an experienced Customer Relations Manager to join its National Call Centre team. You will own customer engagement, service excellence and retention, while managing orders and related administration and building lasting relationships with customers.

You will lead the customer service team, drive growth of the customer base, and ensure accurate invoicing and data integrity, working with sales and logistics to meet timelines.

Qualifications

• Matric / Grade 12 is required.
• Minimum 3 years sales experience within a call centre environment.
• Pastel / Evolution experience is essential.
• Proficient in Microsoft Office 365.
• Strong telephone sales and customer service skills.
• Excellent verbal and written communication in English and Afrikaans.
• Strong administrative and organisational abilities.
• Ability to work accurately under pressure.
• Ability to work unsupervised while meeting deadlines.

Responsibilities

• Manage direct marketing activities to an existing customer base.
• Grow and expand the current customer base.
• Maintain strong customer relationships and service levels.
• Capture and process invoices.
• Keep the customer database accurate and up to date.
• Follow up on customer queries with field sales staff and customers daily.
• Liaise with transport service providers to ensure timely deliveries.
• Utilise telephone sales techniques to generate additional business.
• Process stock returns.
• Process customer claims.
• Assist with management of customer credit limits.
• Communicate effectively with customers, sales staff, transport providers and other departments.
• Work independently while meeting deadlines.

Skills

Telephone sales

Customer service

English language

Afrikaans language

Sales experience

Communication skills

Administrative skills

Education

Matric / Grade 12

Tools

Pastel Evolution

Microsoft Office 365

Job description

University of Fort Hare, based in Somerset West, seeks an experienced Customer Relations Manager to join its National Call Centre team. You will own customer engagement, service excellence and retention, while managing orders and related administration and building lasting relationships with customers.

You will lead the customer service team, drive growth of the customer base, and ensure accurate invoicing and data integrity, working with sales and logistics to meet timelines.