Customer Manager: Pick n Pay & Boxer

Tiger Brands; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Tiger Brands is seeking a Customer Manager to lead the Pick n Pay & Boxer regional portfolio from Isando. You will develop and manage a defined customer strategy, build strong relationships and drive sales growth through collaboration with marketing and operations teams.

The role focuses on analysing market data, negotiating listings and promotions, and monitoring ROI against budget, with a target to improve market share and customer profitability.

Qualifications

• Over 3 years' customer / key account / sales experience.
• Experience managing customer accounts & relationships.
• Finance sales experience (promotional budgets, trade budgets, revenue forecasting, etc.)

Responsibilities

• Analyse market and customer information to develop a customer-specific sales strategy.
• Develop and manage a customer plan and activity grid for the channel / customer.
• Work with Customer Marketing to develop a defined investment strategy to deliver volumes.
• Develop a customer contact strategy and manage key customer relationships.
• Negotiate, track and evaluate spend ensuring ROI and compliance.
• Implement and manage customer initiatives in the commercialization of innovations.
• Negotiate listings & launch support with buyers.
• Control and implement the account promotional grid & budgeted spend.
• Evaluate ROI of all promotions to maximise commercial effectiveness.
• Communicate pricing & promo activities to stakeholders.
• Monitor co-ad spend in line with budget.
• Collaborate with Regional Sales Managers to ensure store coverage.
• Manage expenses and co-ad within budget.

Skills

Customer relationship management

Strategic sales

Negotiation

Budget management

People development

Market analysis

Job description

Customer Manager: Pick n Pay & Boxer page is loaded## Customer Manager: Pick n Pay & Boxerremote type: Onsitelocations: Isandotime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 9, 2026 (6 days left to apply)job requisition id: JR003275It's fun to work in a company where people truly BELIEVE in what they're doing!You are accountable for developing, implementing and managing a defined regional customer or portfolio of customers' strategy that is aligned to the national customer strategy. You own the customer relationship and use it to maximise and capitalise on sales opportunities. In close collaboration with the Marketing, Customer and Operational teams, you need to achieve our growth targets by building and maintaining successful, commercial business relationships. You are dedicated towards improving our sales capability and creating a great place to work.**WHAT YOU WILL DO*** Analyse market and customer information and use available data tools to develop a customer specific sales strategy which is translated into robust sales activities.* Develop and manage a customer plan and defined customer activity grid for the channel / customer and communicate to all stakeholders.* Work with Customer Marketing to develop a defined customer or portfolio of customers' investment strategy to deliver the budgeted volumes.* Develop a customer contact strategy and manage key customer relationships.* Negotiate, track and evaluate spend ensuring activity compliance and ROI.* Implement and manage customer initiatives in the commercialization of innovation projects.* Negotiate defined customer or portfolio of customers' listings & launch support with relevant buyers. Control and implement the account promotional grid & budgeted spend.* Complete pre-& post evaluation of ROI of all account promotions to ensure maximum commercial effectiveness.* Communicate pricing & promo activities internally and externally to all stakeholders.* Implement and monitor co-ad spend in line with budget.* Work with Regional Sales Managers to ensure coverage of most important stores (without overlap).* Manage expenses and co-ad within agreed budget**WHAT YOU WILL BE MEASURED ON*** Overall net sales target and volume* Market share /forward share/ distribution* Customer profitability* POP effectiveness and pricing strategy* Customer Satisfaction* Effective cost containment* People Development (% of team meeting targets)**WHAT YOU'LL BRING TO THE TABLE****Competencies*** Influencing Others - you are customer relationship obsessed. You align with customers by using a strategic and consultative sales process to understand customers' needs and exceed their expectations while growing each customer's and the Tiger Brands business.* Owning It - you consistently demonstrate and proactively deliver a thorough understanding of category, competition and customer and you leverage networks to 'make it happen' for the customer.* Driving Long Term Results- you are fixated on hitting targets and delivering service to your customers. You can see beyond one customer or one point in time.* Developing Myself and Others -you find ways to grow and develop the sales capability of our teams.* Staying a Step Ahead - you have a comprehensive understanding of innovations that will elevate our game with our customers.**Experience*** Over 3 years' customer / key account / sales experience* Experience managing customer accounts & relationships* Finance sales experience (promotional budgets, trade budgets, revenue forecasting, etc.)In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.