Customer Manager: Pick n Pay & Boxer

Tigerbrands; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Tiger Brands is seeking a result-driven professional to develop, implement and manage regional customer strategies aligned to national objectives. You will own relationships, collaborate with Marketing and Operations, and drive growth through strategic account management.

You will focus on building long-term customer value, negotiating promotional plans and budgets, and ensuring delivery of budgeted volumes across Gauteng.

Qualifications

• 3+ years in customer, key account or sales roles.
• Experience managing customer accounts and relationships.
• Finance sales experience including promotional budgets, trade budgets and revenue forecasting.

Responsibilities

• Analyse market and customer information to develop a customer specific sales strategy.
• Develop and manage a customer plan and activity grid for the channel/customer.
• Collaborate with Marketing to deliver budgeted volumes and define investment strategy.
• Develop and implement a customer contact strategy and manage key relationships.
• Negotiate, track and evaluate spend for ROI and compliance.
• Support commercialization of innovations with customer initiatives.
• Negotiate listings and launch support with buyers; manage promotional grid and spend.
• Evaluate ROI of account promotions and communicate pricing and promos internally/externally.
• Manage co-ad spend within budget and ensure coverage of important stores.

Skills

Customer relationships

Sales experience

Budget forecasting

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

You are accountable for developing, implementing and managing a defined regional customer or portfolio of customers’ strategy that is aligned to the national customer strategy. You own the customer relationship and use it to maximise and capitalise on sales opportunities. In close collaboration with the Marketing, Customer and Operational teams, you need to achieve our growth targets by building and maintaining successful, commercial business relationships. You are dedicated towards improving our sales capability and creating a great place to work.

WHAT YOU WILL DO

• Analyse market and customer information and use available data tools to develop a customer specific sales strategy which is translated into robust sales activities.
• Develop and manage a customer plan and defined customer activity grid for the channel / customer and communicate to all stakeholders.
• Work with Customer Marketing to develop a defined customer or portfolio of customers’ investment strategy to deliver the budgeted volumes.
• Develop a customer contact strategy and manage key customer relationships.
• Negotiate, track and evaluate spend ensuring activity compliance and ROI.
• Implement and manage customer initiatives in the commercialization of innovation projects.
• Negotiate defined customer or portfolio of customers’ listings & launch support with relevant buyers. Control and implement the account promotional grid & budgeted spend.
• Complete pre-& post evaluation of ROI of all account promotions to ensure maximum commercial effectiveness.
• Communicate pricing & promo activities internally and externally to all stakeholders.
• Implement and monitor co-ad spend in line with budget.
• Work with Regional Sales Managers to ensure coverage of most important stores (without overlap).
• Manage expenses and co-ad within agreed budget

WHAT YOU WILL BE MEASURED ON

• Overall net sales target and volume
• Market share /forward share/ distribution
• Customer profitability
• POP effectiveness and pricing strategy
• Customer Satisfaction
• Effective cost containment
• People Development (% of team meeting targets)

WHAT YOU’LL BRING TO THE TABLE

Competencies

• Influencing Others – you are customer relationship obsessed. You align with customers by using a strategic and consultative sales process to understand customers’ needs and exceed their expectations while growing each customer’s and the Tiger Brands business.
• Owning It – you consistently demonstrate and proactively deliver a thorough understanding of category, competition and customer and you leverage networks to ‘make it happen’ for the customer.
• Driving Long Term Results– you are fixated on hitting targets and delivering service to your customers. You can see beyond one customer or one point in time.
• Developing myself and Others –you find ways to grow and develop the sales capability of our teams.
• Staying a Step Ahead – you have a comprehensive understanding of innovations that will elevate our game with our customers.

Experience

• Over 3 years’ customer / key account / sales experience
• Experience managing customer accounts & relationships
• Finance sales experience (promotional budgets, trade budgets, revenue forecasting, etc.)
  

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.