Sales Associate

Pick n Pay Retailers; South Africa; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Pick n Pay Retailers is seeking a customer-focused sales professional to provide first-class service in-store. You will interact face-to-face with customers, demonstrate product knowledge, and guide them to suitable purchases while supporting sales targets.

The role requires 2–3 years of sales experience, Matric, and cross-store transferability. You will engage customers, build relationships, and collaborate with teammates to deliver outstanding service in a dynamic retail environment.

Qualifications

• Matric (Grade 12) required.
• 2–3 years of sales experience preferred.
• Transferability between stores may be required.

Responsibilities

• Actively seek and engage customer prospects in the store to maximise sales potential.
• Provide assistance and information on product features to meet sales target.
• Adhere and achieve department’s sales targets on a monthly, bi-annual and annual basis.
• Identify sales opportunities and prepare sales action plans and schedules to meet specific targets.
• Work with customers to determine their needs; recommend the right product and help customers find products that fit needs and desires.
• Liaise with customers and provide management with feedback on customer needs and actions.
• Collaborate with co-workers to ensure proper customer service is delivered.
• Identify and resolve customer concerns to maximise satisfaction.
• Develop product knowledge and stay informed on current and new product offerings.
• Assist in ensuring product presentation area is clean and organized to attract customers.
• Prepare paperwork to activate and maintain contract services.
• Analyse sales reports to aid in sales action plans.
• Demonstrate self-control and manage pressure with positive thinking.
• Organise daily workload and take on additional related tasks to meet department goals.
• Communicate confidently and professionally with peers and managers.
• Develop day-to-day skills and share knowledge with others.

Skills

Sales experience

Customer service

Product knowledge

Communication

Education

Matric (Grade 12)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Role Summary

To provide first class customer service in timely, friendly and knowledgeable manner via face to face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefit of purchasers

Minimum requirements

Matric (Grade 12) Minimum of 2 – 3 years’ sales experience Preference will be given to applicants in similar positions. The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Competencies

Numerical Reasoning Drive Stress handling and Resilience Building Relationships Persuasiveness Problem solving Customer Service Orientation Teamwork Building the Brand Influence

Key responsibilities

• Actively seek and engage customer prospects in the store to maximise sales potential
• Provide assistance and information on product features to meet sales target
• Adhere and achieve department’s sales targets on a monthly, bi-annual and annual basis
• Identify sales opportunities and prepare sales action plans and schedules to meet specific targets
• Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires
• Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer’s needs are satisfactorily met
• Collaborate with co-workers to ensure proper customer service is delivered
• Identify and expedite the resolution of customer concerns to maximise satisfaction
• Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers
• Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers
• Prepare paperwork to activate and maintain contract services
• Analyse sales reports and interpret information to assist in putting together sales action plans
• Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions
• Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Closing date: 12 October 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are

At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

• Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.
• Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.
• Honesty and Integrity: We live by honesty and integrity. We operate by transparency and trustworthiness in all our interactions.
• Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.
• Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.
• Accountability: We hold ourselves accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded.

Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together.