Customer Service Administrator

Aeciminingchemicals; South Africa; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Aeciminingchemicals is seeking an orderly and proactive Export Sales Order Administrator to join our team in South Africa. You will receive and process export orders, issue quotes and invoices, and liaise with shipping, warehousing and logistics to ensure on-time delivery.

You will also maintain sales records, support the frontend team, and ensure compliance with governance, policies, and safety standards while leveraging SAP and MS Office tools.

Qualifications

• Three years’ experience in a customer care environment.
• Grade 12 or higher education with relevant diploma/degree.
• Diploma/Degree in Business Administration or Supply Chain preferred.
• Exposure to Supply Chain processes and sales order billing procedures is advantageous.

Responsibilities

• Receive and process export orders accurately.
• Handle export sales invoicing and assist local sales processing when needed.
• Ensure timely billing and expedite orders through internal liaison.
• Maintain filing of local sales documentation and prepare quotations.

Skills

Customer service

Administrative skills

Attention to detail

Education

Grade 12

National Diploma/Degree in Business Administration/Supply Chain

Tools

SAP

MS Word

MS Excel

MS Outlook

Job description

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Purpose of the Job

Receive and process export sales orders, ensuring accuracy of orders and issuing of quotes, invoices, maintain sales records and liaising with shipping departments, warehousing and logistics of order deliveries.

Roles and Responsibilities

• Receiving and processing of incoming export orders,
• Export sales invoicing,
• Assist with local sales processing when needed,
• Timeous billing of orders,
• Expediting orders through internal liaison,
• Filing of all local sales documentation,
• Prepare quotations in response to customer enquiries,
• Comply with governance and established policies, systems, procedures and
• practices
• Provide sales support for frontend team,
• Communicate with shipping/logistics/warehousing and supply planning to ensure
• consistent updates to customers on all aspects of orders,
• Comply with Safety, Health and Environmental Standards

Qualifications and Experience

• Grade 12
• Minimum of 3 years’ experience in a customer care environment.
• National Diploma/Degree in Business Administration/Supply Chain
• Exposure to Supply Chain processes.
• Administrative competence.
• Knowledge of SAP will be advantageous.
• Knowledge of sales order billing procedures and processes essential.
• Intermediate skills in MS Word, Excel and Outlook

Key Competencies

• Deciding and Initiating Action
• Planning and organising
• Working with people
• Adhering to Principles and Values.
• Delivering results and meeting customer expectations.
• Adapting and responding to change.
• Writing and reporting.
• Coping with pressures and setbacks.