Customer-Facing Banking Advisor (FAIS)

FirstRand Bank; Germiston; Presencial; ZAR 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic team

Personal and professional growth

Brand ambassador opportunities

Challenging working environment

Resumo da oferta

FirstRand Bank in Germiston seeks a Branch Advisor to deliver compliant, professional financial advice in a high-volume branch environment. You will build lasting client relationships, understand needs, and offer suitable solutions while driving service and sales targets, all in line with FAIS, FICA and TCF standards.

Join a team that values diversity, ethics and client focus, and contribute to a trusted local brand ambassador in a dynamic banking network.

Qualificações

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields.
• 1-3 years of experience in customer-facing environments within financial services.
• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Adherence to policy, processes, and Treating Customers Fairly (TCF).

Responsabilidades

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to transactional needs.
• Educate customers to the correct banking platform aligned with their needs.
• Connect with customers by living up to the bank's 'how can we help you?' promise.
• Analyze customer data and provide appropriate financial advice aligned to client goals.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.
• Stay updated on industry trends and product knowledge.

Conhecimentos

Client-focused

Excellent communication

Persuasive selling

Strong planning & organizational

Formação académica

NQF Level 5 Certificate in Banking

Descrição da oferta de emprego

FirstRand Bank in Germiston seeks a Branch Advisor to deliver compliant, professional financial advice in a high-volume branch environment. You will build lasting client relationships, understand needs, and offer suitable solutions while driving service and sales targets, all in line with FAIS, FICA and TCF standards.

Join a team that values diversity, ethics and client focus, and contribute to a trusted local brand ambassador in a dynamic banking network.