Branch Banking Advisor (FAIS) — Customer Growth & Compliance

FirstRand Bank; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Dynamic team environment

Growth opportunities

Brand ambassador role

Local market impact

Job summary

FirstRand Bank is hiring a Branch Advisor to provide compliant, professional financial advice in a high-volume branch environment. You will understand client financial needs, offer suitable product solutions, and nurture ongoing relationships in line with FAIS, FICA and TCF principles.

Join a team that values inclusivity, customer-centric service, and ethical conduct while achieving branch targets and contributing to local market growth.

Qualifications

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer-facing environments or client support within financial services
• Strong understanding of FAIS, TCF, and client-centric advice principles

Responsibilities

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to transactional needs
• Educate customers to the correct Banking platform aligned with their needs
• Connect with customers by living up to the brand promise of how can we help you
• Analyze customer data and provide appropriate financial advice and solutions in line with FAIS
• Maintain accurate client records and documentation
• Achieve individual and branch sales and service targets
• Show empathy to customers

Skills

Client-focused

Strong communication

Ethical advisory

Sales targets

Education

NQF Level 5 Banking Certificate

Job description

FirstRand Bank is hiring a Branch Advisor to provide compliant, professional financial advice in a high-volume branch environment. You will understand client financial needs, offer suitable product solutions, and nurture ongoing relationships in line with FAIS, FICA and TCF principles.

Join a team that values inclusivity, customer-centric service, and ethical conduct while achieving branch targets and contributing to local market growth.