Branch Advisor FAIS — Build Trusted Banking Relationships

Fnbnamibia; Germiston; Teletrabalho; ZAR 560 000 - 671 000; Tempo integral

Resumo da oferta

FirstRand Group’s Germiston branch is hiring a Branch Advisor to deliver compliant financial advice to customers in a high-volume environment. You will educate customers on FAIS-aligned banking channels, build lasting relationships, and drive service and sales targets.

The role emphasizes adherence to FAIS, FICA, and TCF, with focus on customer-centric solutions and strong documentation practices. Join a team that values ethical guidance and customer service excellence.

Qualificações

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong understanding of FAIS, TCF, and client-centric advice principles.

Responsabilidades

• Provide compliant, professional financial advice to customers in a high-volume branch.
• Build and manage long-term client relationships to support retention and growth.
• Educate customers on correct banking channels and products to meet needs.
• Maintain accurate client records and documentation in line with policy and procedures.
• Meet sales, service, and compliance targets while upholding governance.

Conhecimentos

Client focus

Communication skills

Ethical conduct

Problem solving

Attention to detail

Formação académica

NQF Level 5 Certificate

Descrição da oferta de emprego

FirstRand Group’s Germiston branch is hiring a Branch Advisor to deliver compliant financial advice to customers in a high-volume environment. You will educate customers on FAIS-aligned banking channels, build lasting relationships, and drive service and sales targets.

The role emphasizes adherence to FAIS, FICA, and TCF, with focus on customer-centric solutions and strong documentation practices. Join a team that values ethical guidance and customer service excellence.