Customer Experience & Solutions Advisor

FirstRand Bank Limited; Pretoria; In loco; ZAR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

FirstRand Bank Limited is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment in Pretoria. You will engage walk-in and existing customers, guiding them toward appropriate channels and digital/self-service options while upholding FAIS, FICA, TCF, and governance standards.

The role emphasizes ethical conduct, learning, and career development within a dynamic POP environment, with opportunities to contribute to brand presence in the local

Competenze

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

Conoscenze

Customer service

Sales targets

Communication

Regulatory compliance

Formazione

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Descrizione del lavoro

FirstRand Bank Limited is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment in Pretoria. You will engage walk-in and existing customers, guiding them toward appropriate channels and digital/self-service options while upholding FAIS, FICA, TCF, and governance standards.

The role emphasizes ethical conduct, learning, and career development within a dynamic POP environment, with opportunities to contribute to brand presence in the local