Customer Experience & Growth Specialist

Go Skills Cafe; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading digital marketing firm in South Africa is seeking a Customer Service Representative to ensure client satisfaction and enhance customer experience. Responsibilities include responding to inquiries, resolving complaints, and collaborating with marketing teams. Ideal candidates will have a high school diploma and 1-2 years in customer service, along with excellent communication and problem-solving skills. This role offers comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive health and dental insurance

Paid time off and holidays

Opportunities for career growth

Dynamic work environment

Qualifications

• 1-2 years of experience in customer service or a related field.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and provide product information.
• Handle and resolve customer complaints promptly.
• Collaborate with sales and marketing teams to improve customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Education

High school diploma or equivalent, Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

A leading digital marketing firm in South Africa is seeking a Customer Service Representative to ensure client satisfaction and enhance customer experience. Responsibilities include responding to inquiries, resolving complaints, and collaborating with marketing teams. Ideal candidates will have a high school diploma and 1-2 years in customer service, along with excellent communication and problem-solving skills. This role offers comprehensive benefits and opportunities for career advancement.