Customer Engineer

NCR Atleos Corporation; East London; On-site; ZAR 1,039,000 - 1,270,000; Full time

Job summary

NCR Atleos is seeking a Customer Engineer to service ATM hardware across East London and surrounding areas. The role involves installation, repair, and maintenance of ATMs, with focus on customer communication and SLA-compliant issue resolution.

Travel across South Africa is required, including weekends or public holidays when on standby. A technical background in electrical engineering and relevant certifications are preferred.

Qualifications

• Grade 12 or NQF 4 equivalent.
• National Diploma in Electrical Engineering.
• CompTIA A+ certification advantageous.
• 3–5 years ATM/related field experience.
• Valid South African driving licence (Code B/8).

Responsibilities

• Installs, repairs and maintains ATM hardware.
• Produces and maintains equipment performance/activity reports and installs modifications.
• Provides multi-vendor maintenance and updates customers on equipment changes.
• Travels within South Africa for ATM servicing, installations and repairs.
• Owns customer issues until resolution per SLA; communicates status updates.

Skills

English proficiency

Communication

Customer service

Stand-by readiness

Education

Grade 12 or NQF 4

National Diploma in Electrical Engineering

Tools

CompTIA A+

Job description

## Customer EngineerApply: SOUTH AFRICA VIRTUAL, ZAF: Full time: Posted Today: R1154840**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**Job Description** **Job Title: Customer Engineer** **Location:** **East London & Mthata (Eastern Cape )** **Position Summary & Key Areas of Responsibility** • Installs, repairs and maintains hardware of ATM’s and related devices. • Produces and maintains equipment performance/activity reports and installs modifications. • Provides multi-vendor maintenance. • Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues. • Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site. • Responsible for ownership of customer issues until resolution according to SLA agreements. • Daily process the movement of stock and nature of the callout details on the mobile app. • Communicate status updates with your electronic call notes throughout the day. • Deal with customers and third-party service providers telephonically and in-person. • Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs. • Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required. **Technical Application** • Applies working knowledge of assigned product line(s) • Applies policies, procedures and basic diagnostic techniques • Develops sales and lead generation skills • Trouble shoots more advanced modules • Conflict resolution and Escalation procedures • Complete NCR specific Certification based on business/district needs and assigned areas • Complete business/district specific training (i.e. T&T training) as prescribed by manager **Basic Qualifications** • Grade 12 or NQF 4 Equivalent • National Diploma in Electrical Engineering • Comptia A+ Certification is advantageous **Minimum Experience** • Prior technical experience in the ATM/ related field is essential 3-5 years. • Computer Literate • Proficient in English • Valid South African Driving License (Code B/8) **Personal Characteristics** • Communication Skills • Self- Driven and Disciplined • Customer Focused and Team Player #LI-ES2Offers of employment are conditional upon passage of screening criteria applicable to the job.