customer consultant

Ground One Direct Marketing; Cape Town; On-site; ZAR 144,000 - 240,000; Full time

Job summary

Ground One Direct Marketing in Cape Town is seeking a Customer Consultant to be the first point of contact for customers, answering questions, and delivering a positive experience.

You will build trust, provide product information, understand customer needs, and represent client brands with professionalism, contributing to satisfaction, engagement, and campaign success.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer-focused with a professional attitude and attention to detail.
• Ability to listen, understand needs, and respond clearly.

Responsibilities

• Engage with customers in a professional, friendly, and helpful manner.
• Provide accurate information about products, services, and promotions.
• Understand customer needs and recommend suitable solutions.
• Resolve customer questions and concerns promptly and effectively.
• Represent client brands in a positive and professional way.
• Build and maintain strong customer relationships.
• Support customer acquisition and retention efforts.
• Keep up to date with product knowledge and campaign information.
• Work closely with team members to meet individual and team objectives.
• Maintain high standards of service quality and professionalism at all times.

Skills

Strong communication

Interpersonal skills

Active listening

Client focus

Teamwork

Detail-oriented

Independent worker

Education

High school diploma or equivalent

Job description

Customer Consultant

About Ground One Direct Marketing

Ground One Direct Marketing is focused on building strong customer relationships through clear communication, excellent service, and meaningful brand representation. We are looking for a Customer Consultant who enjoys working with people, understands how to create positive customer experiences, and can represent our clients with professionalism and confidence.

Role Overview

As a Customer Consultant, you will be the first point of contact for customers, helping to build trust, answer questions, and deliver a positive experience with every interaction. This role is ideal for someone who is personable, motivated, and comfortable engaging with a wide range of customers.

You will play an important role in supporting customer satisfaction, strengthening brand awareness, and helping the team achieve service and engagement goals.

Key Responsibilities

• Engage with customers in a professional, friendly, and helpful manner
• Provide accurate information about products, services, and promotions
• Understand customer needs and recommend suitable solutions
• Resolve customer questions and concerns promptly and effectively
• Represent client brands in a positive and professional way
• Build and maintain strong customer relationships
• Support customer acquisition and retention efforts
• Keep up to date with product knowledge and campaign information
• Work closely with team members to meet individual and team objectives
• Maintain high standards of service quality and professionalism at all times

What You’ll Achieve

• Create positive customer experiences that build trust and loyalty
• Help improve customer satisfaction and engagement
• Contribute to team performance and campaign success
• Strengthen your communication, relationship-building, and consulting skills
• Grow your understanding of customer behavior and brand representation

Required Qualifications

• Strong communication and interpersonal skills
• Customer-focused approach with a professional attitude
• Ability to listen, understand needs, and respond clearly
• Confidence in speaking with customers and building rapport
• Strong problem-solving skills and attention to detail
• Ability to work well independently and as part of a team
• Reliable, adaptable, and eager to learn
• High school diploma or equivalent

Nice to Have

• Previous experience in customer service, sales, retail, promotions, or client-facing work
• Experience handling customer inquiries or resolving concerns
• Familiarity with direct marketing or brand representation environments

Growth Opportunities

This role offers the opportunity to develop valuable skills in customer engagement, communication, brand representation, and client relations. Successful candidates may have the chance to take on greater responsibility as they grow within the team.

Team Culture

At Ground One Direct Marketing, we value professionalism, collaboration, and personal development. We aim to create a supportive team environment where effort is recognized, progress is encouraged, and strong customer relationships are at the center of what we do.