Customer-Centric Shop Assistant & Cashier

Clicks Group Limited; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Clicks Group in the Western Cape is seeking a Shop Assistant / Cashier for a Clicks store. You will deliver service excellence at the point of sale, handle cash securely, scan merchandise accurately, and promote the clubcard to reach participation targets.

You will maintain merchandising standards, support promotions, and share product knowledge with relief staff, helping customers feel good and ensuring they pay less.

Qualifications

• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.
• Planning and organising skills.
• Problem-solving skills.
• Strong customer orientation.
• Relating and networking.
• Following instructions and procedures.
• Delivering Results and Meeting Customer Expectations.
• Working with people.
• Persuading and Influencing.
• Coping with Pressures and Setbacks.

Responsibilities

• To deliver service excellence through efficient customer service, POS operational activities and merchandising in store that leads to a positive customer experience.
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members to achieve participation targets.
• To make customers aware of promotions to positively affect sales and to ensure customers feel good and pay less.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering friendly and professional service.
• To maintain merchandising and general housekeeping duties according to store and visual merchandise standards.
• To share product information with relief staff and maintain knowledge on products, ranges, promotions and events.

Skills

Basic maths

Retail/FMCG

Stock management

Customer service

Planning & organising

Problem solving

Customer orientation

Relationship building

Following procedures

Results delivery

Teamwork

Persuasion

Pressure handling

Job description

Clicks Group in the Western Cape is seeking a Shop Assistant / Cashier for a Clicks store. You will deliver service excellence at the point of sale, handle cash securely, scan merchandise accurately, and promote the clubcard to reach participation targets.

You will maintain merchandising standards, support promotions, and share product knowledge with relief staff, helping customers feel good and ensuring they pay less.