Customer Care Consultant

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health, dental, and vision insurance

Professional development opportunities

Supportive remote team culture

Paid time off

Job summary

Placements24 is seeking a dedicated Customer Care Consultant to join its remote team serving customers from the Upington area. You will be the primary point of contact, handling inquiries, resolving issues, and ensuring a positive experience for clients.

This fully remote role requires excellent communication, CRM proficiency, and a proactive approach to problem-solving, with a supportive team environment and opportunities for professional development.

Qualifications

• Previous experience in a customer care, support, or service role is required.
• Excellent verbal and written communication skills for remote engagement.
• Proficiency in using CRM software and standard office applications.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.

Responsibilities

• Provide exceptional customer care and support via phone, email, and online chat.
• Address customer inquiries and provide accurate, comprehensive information about products and services.
• Diagnose and resolve customer issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with internal departments to resolve complex customer problems.
• Proactively offer solutions and information to enhance the customer's experience.

Skills

Customer care experience

Communication skills

CRM software

Problem-solving

Remote work

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a dedicated and empathetic Customer Care Consultant to join their remote team, serving customers from the Upington area. You will be the primary point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive and supportive experience. This fully remote position allows you to work from home, contributing to a global team that values excellent customer service. Your role is crucial in building and maintaining strong customer relationships through clear communication and effective problem-solving. Embrace this opportunity to advance your career in customer care within a flexible work environment.

Key Responsibilities

• Provide exceptional customer care and support via phone, email, and online chat.
• Address customer inquiries and provide accurate, comprehensive information about products and services.
• Diagnose and resolve customer issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system .
• Collaborate with internal departments to resolve complex customer problems.
• Proactively offer solutions and information to enhance the customer's experience.

Requirements

• Previous experience in a customer care , support, or service role is required.
• Excellent verbal and written communication skills for remote engagement.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
• Ability to work independently and manage workload effectively in a remote setting.
• Reliable internet connectivity and a suitable home office environment.

Benefits

• Competitive salary offered for this remote role.
• Fully remote work arrangement providing flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for professional development and skill enhancement.
• A supportive and collaborative remote team culture.
• Paid time off and holiday benefits.