Customer Assistant: Foods Sunset Beach Req 435318

Woolworths; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Woolworths in Sunset Beach, Western Cape, invites applications for a Customer Assistant: Foods. You will greet customers, assist with product choices, manage stock with rotation and replenish shelves, and maintain hygiene and food safety standards in a vibrant food retail setting.

The role offers flexible shifts, values strong communication, punctuality, and teamwork. Grade 12 or equivalent, basic computer literacy, and a willingness to work early mornings and weekends are preferred.

Qualifications

• Grade 12 or equivalent NQF level is required.
• Basic computer literacy to handle essential digital tasks.
• Experience in a food retail or customer service environment is advantageous.
• Willing to work flexible shifts including early mornings and weekends.

Responsibilities

• Greet customers and deliver exceptional service.
• Advise customers on product options and promotions.
• Manage stock with rotation, cold chain, and hygiene standards.
• Identify and address quality concerns and returns.
• Maintain shop-keeping disciplines, planograms, and cleanliness.
• Minimise shrinkage by reporting issues and following security protocols.
• Promote new lines and ongoing promotions with product knowledge.
• Demonstrate punctuality and teamwork in meetings.

Skills

Strong communication skills

Basic computer literacy

Flexibility with shifts

Teamwork

Education

Grade 12 or equivalent NQF level

Job description

Closing Date 2026/10/02

Reference Number WWL260925-3

Job Title Customer Assistant: Foods Sunset Beach Req 435318

Job Type Full Time

Business Unit Store Selling Operations

Location - Country South Africa

Location - Province Western Cape

Location - Town / City Sunset Beach

Location Description Du Noon ,Joe Slovo, Summergreens, Brooklyn ,Parklands, Sunset Beach, Milnerton

Minimum Education Level Grade 12 | National Certificate

Job Advert Summary Join Woolworths as a Customer Assistant: Foods and be part of a team dedicated to delivering exceptional customer service in a vibrant food retail environment. Located at our Corporate Stores, you will play a key role in ensuring health, safety, and food handling standards are met, while maintaining an inviting shopping experience. Your responsibilities include greeting and assisting customers, managing stock through rotation and replenishment, and upholding hygiene and shrinkage control practices. We value strong communication, punctuality, and teamwork, offering a flexible schedule with opportunities to work various shifts. If you have a Grade 12 qualification or equivalent, basic computer literacy, and a passion for food retail, Woolworths is the place to grow your career. Join us and be part of a company committed to quality, innovation, and customer satisfaction. Apply today to make a difference in people's lives and enjoy a supportive, dynamic work environment.

Minimum Requirements

• Minimum education level: Grade 12 or equivalent NQF level
• Basic computer literacy to handle essential digital tasks
• Experience in a food retail or similar customer service environment is advantageous
• Ability to work flexible shifts, including early mornings and weekends
• Strong communication skills to engage effectively with customers and team members
• Basic numeracy and literacy skills for stock management and record-keeping
• Knowledge of food safety, hygiene standards, and cold chain management
• Attention to detail to ensure stock rotation, merchandising, and shrinkage control
• Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration
• Ability to identify quality issues and manage returns or report suspicious activities responsibly

Duties and Responsibilities

• Deliver exceptional customer service by greeting customers warmly and responding to their needs effectively.
• Apply selling skills by advising customers on product options, promotions, and alternatives when items are unavailable.
• Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and replenishing shelves accurately.
• Identify and address quality concerns promptly, including isolating damaged goods and managing returns to vendors.
• Adhere strictly to shop-keeping disciplines including gap policies, planograms, and maintaining a clean, tidy department.
• Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols.
• Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions in the department.
• Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings.