CRM & Loyalty Campaign Lead - Travel Brand

Club Med; Pretoria; On-site; ZAR 450 000 - 550 000; Full time

Job summary

A leading hospitality brand in South Africa is seeking a CRM Project Manager to enhance customer loyalty through effective CRM campaigns. This role involves collaborating with marketing teams, analyzing customer data, and coordinating marketing initiatives. Ideal candidates should have over 4 years of CRM/marketing experience in the travel or luxury industry and proficiency in analytics tools. The position requires excellent communication skills and a results-driven mindset.

Qualifications

• 4+ years of experience in CRM/Marketing.
• Advance level on CRM tools.
• Experience in travel or luxury industry.

Responsibilities

• Design effective CRM programs to maximize customer loyalty.
• Analyze internal data for strategic recommendations.
• Coordinate marketing campaigns to promote brand and offers.

Skills

CRM tools

Communication skills

Campaign management

Analytic tools

Multi-tasking

Tools

Salesforce

Google Analytics 4

Acoustic

Job description

A leading hospitality brand in South Africa is seeking a CRM Project Manager to enhance customer loyalty through effective CRM campaigns. This role involves collaborating with marketing teams, analyzing customer data, and coordinating marketing initiatives. Ideal candidates should have over 4 years of CRM/marketing experience in the travel or luxury industry and proficiency in analytics tools. The position requires excellent communication skills and a results-driven mindset.