CRM Leader

Aramex International L. L. C.; Johannesburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Aramex Johannesburg is seeking a commercially minded professional to support the Commercial manager. You will drive growth within existing customers by conducting full supply chain analysis and monthly reviews of down-trade and lost accounts.

You will perform daily client visits (min 3 per day), compile monthly reports, and collaborate with CRM teams to recover and grow revenue. Power BI analytics and field guidance are key aspects of the role.

Qualifications

• Matric is the minimum requirement.
• Bachelor’s degree or equivalent qualification.
• Minimum 3 years corporate experience managing a client portfolio.
• Experience with reputable corporates is preferred.
• Proven track record of meeting targets.
• Understanding of the full supply chain (Freight, International & Warehousing).
• Experience presenting and negotiating with senior management.
• Valid Code 08 driver’s license and own transport.

Responsibilities

• Establish productive professional relationships with key decision makers (FDs, MDs, CEOs).
• Perform daily customer visits (min 3 visits per day).
• Responsible for monthly down trade reports and visiting these customers.
• Achieve team growth through cross-sell and upsell with CRMs in their portfolios.
• Sign off on implementation plans between CRM and Sales (SOPs).
• Maintain monthly CRM reporting and national result tracker.
• Annual rate increases and CRM coverage during extended absences.
• Drive data analytics and Power BI reporting for internal and customer use.
• Build a solid team relationship with guidance and on-the-job assessment.
• Schedule CRM weekly team meetings.
• Provide ad hoc support to Commercial manager.

Skills

Relationship building

Sales & negotiation

Field visits

Data analysis

Education

Matric (Grade 12)

Bachelor of Commerce

Tools

Power BI

Job description

Support function to Commercial manager, evaluate and visits monthly down trade & lost accounts YOY & YTD, achieve stringent revenue growth targets on pre- allocated customers.

Job Description

Core nature of duties

Area:

Key Responsibility:

Growth

Aggressively drive growth within existing customers (Conducting full supply chain analysis) on pre- allocated list of accounts along with the respective CRM team members. Ensure the relevant stakeholders are involved and monthly revenue growth targets are achieved.

60%

Retention

Compile branch down trade report and personally visits each and every down trade & Lost account on a monthly bases with or without respective CRM's. Present comprehensive report back to Commercial manager to support recover strategy.

30%

CRM in-field (On the job) assessment, guidance and recommend necessary training. (Product and skills)

10%

Key Responsibilities

• Establish productive professional relationships with key personnel particularly decision makers (FD's, MD's, CEO's etc.)
• Perform daily customer visits - Seeking Growth opportunities Min 3 customer visits a day
• Responsible for teams monthly down trade report & visiting these customers.
• Achieve Team Growth target (Cross sell and upsell with CRM's in their portfolios)
• Sign of on implementation plan between CRM & Sales (SOP etc.)
• Monthly CRM Reporting - National result tracker and commission
• Annual rate increase (Project manager form end to start)
• Support / care take CRM portfolios during extended absence.
• Drive data analytics - Power bi-reporting internal and to customers
• Build solid relationship with team, providing guidance and on the job assessment.
• Schedule CRM weekly team meetings
• Adhoc support to Commercial manager

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor of Commerce Degree or similar qualification
• 3 Year corporate experience in managing a portfolio of clients
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experiences advantageous - Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver's license and own reliable transport