CRM Analyst

Badger Holdings Inc; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading South African insurance company is seeking a CRM Analyst to optimize their CRM strategy. The role involves leveraging HubSpot expertise to enhance customer journeys and automate marketing processes. Ideal candidates will have a passion for data-driven decisions and experience in building scalable strategies across departments. Join a team that values innovation and customer-centric approaches.

Qualifications

• Strong experience with HubSpot CRM and marketing automation tools.
• Ability to design customer journeys that enhance digital growth.

Responsibilities

• Architect intelligent CRM strategies to optimize engagement.
• Build automation workflows that reduce call centre reliance.
• Collaborate with cross-functional teams to leverage data.

Skills

HubSpot expertise

Marketing automation

Customer journey mapping

Job description

About Us

At dotsure.co.za, we’re redefining the insurance experience—100% digital, customer-first, and data-driven. As one of South Africa’s fastest-growing insurers, we're passionate about using smart technology and human creativity to deliver world-class service. And now, we’re looking for someone just like you to take our CRM strategy to the next level.

The Role: CRM Analyst

Are you a HubSpot wizard with a knack for customer journeys and marketing automation? As our CRM Analyst, you’ll be the architect behind intelligent, scalable CRM strategies that reduce our call centre reliance and supercharge our digital growth. You’ll partner across departments to drive targeted engagement, build automation, and turn data into impactful decisions.