Credit Controller Supervisor

Fidelity Services Group; South Africa; On-site; ZAR 480,000 - 620,000; Full time

Job summary

Fidelity Services Group in South Africa seeks a Credit Controller Supervisor to ensure payment terms adherence, resolve client queries, and protect cash flow. You will lead a small team, manage credit risk, and drive process improvements across SAP-based workflows.

The role demands 5+ years in credit control, a relevant qualification, and proven ability to handle high-volume accounts with strong analytical skills and customer relationships.

Qualifications

• Matric completed with a formal Credit Management qualification.
• 3– to 5-year tertiary qualification in business/finance is advantageous.
• 2–5 years of credit control experience covering full function.
• Experience with SAP ERP and CRM is required.
• Strong MS Excel skills.

Responsibilities

• Credit application approvals and ongoing vetting of credit limits.
• Monitor and release blocked orders to maintain service.
• Payment allocations within set turnaround times.
• Manage account queries with timely responses.
• Collection of overdue accounts.
• Adjustment Journals & Credit Notes.
• Recommend customers for handover/collection.
• Record keeping in SAP per policy and legal requirements.
• Ongoing communication with other departments about account status.

Skills

Credit control

Accounts receivable

MS Excel

Analytical mindset

Education

Credit Management qualification/degree

Degree in Finance/Accounting

Tools

SAP ERP

Microsoft Dynamics

CRM systems

Accpac

Job description

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Credit Controller

Midrand MH Solutions

Posted 2 days ago

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Job Description

The main purpose of the role:

Ensuring that customers pay in accordance with the agreed credit terms and resolving queries and customer requests.

Requirements:

• Grade 12
• Currently completing or has obtained a formal Credit Management qualification is essential
• Relevant 3-year tertiary qualification in business/finance is advantageous
• 2- 5 years of credit control experience doing the full credit control function
• SAP ERP and CRM experience is a requirement

Job Responsibilities:

• Credit application approvals and ongoing vetting of credit limits
• Monitor and release blocked orders as a high priority to ensure continued excellent customer service
• Payment allocations to be completed within set turnaround times
• Manage account queries. Respond timeously & accurately to internal & external account queries received through all business channels
• Collection of overdue accounts
• Adjustment Journals & Credit Notes
• Recommend customers for handover/collection
• Record keeping notes/customer records must be digitally maintained in the SAP system as per company policy and procedures and in conformance to all legal requirements for document storage.
• Ongoing communication & collaboration with other departments informing them of account status

Our client is a fast-scaling innovative fintech company where data drives decisions and efficiency is king. Theyre looking for a Credit Controller who can blend strong collections expertise with process improvement thinking. Youll play a key role in protecting cash flow, strengthening credit risk management and enhancing systems and controls. If you enjoy refining workflows, optimising reporting and implementing smarter ways of working, youll thrive here.

Key Responsibilities

• Perform credit checks and onboard new customer accounts
• Collect outstanding debts within KPI targets
• Allocate and reconcile customer payments
• Manage overdue accounts, payment plans, demand letters and account holds
• Escalate bad debts and present high-risk accounts to the Risk Committee
• Prepare weekly and month-end age analysis reports with commentary
• Process debit order runs, refunds and adjustment journals
• Maintain accurate customer master data
• Resolve customer queries
• Support audit requirements and ensure compliance with policies and procedures
• Drive continuous improvements in credit processes and efficiencies

Job Experience and Skills Required

• Degree or National Diploma in Credit Management / Accounting, or Credit Management Certificate (Level 4 or 5)
• 5+ years credit control & credit risk management experience
• Proven track record in collecting outstanding debt successfully
• Experience within a high volume, fast paced environment
• Experience with Accpac or Microsoft Dynamics
• Intermediate to advanced MS Excel
• Strong analytical mindset with a passion for process improvement
• Ability to balance firm collections with strong customer relationship management

If youre ready to modernise credit control, optimise cash flow and bring innovation to collections, this is your chance to turn receivables into results!

A completed Matric is essential, coupled with a formal Credit Management / relevant qualification, and 2-5 years Credit Control experience with a proven track record in managing high volume accounts with a book value in the region of R40-45m as well as experience in credit application approvals and ongoing vetting of credit limits. Recent experience on SAP is a requirement.

KPI's include

• Process credit applications, approve credit limits and conduct ongoing credit reviews.
• Monitor and release blocked orders promptly to maintain excellent customer service.
• Allocate customer payments accurately and within agreed turnaround times.
• Manage and resolve internal and external account queries efficiently.
• Provide professional customer service via telephone and other communication channels.
• Proactively manage overdue accounts, follow up on outstanding payments and issue dunning letters.
• Monitor and action the age analysis, placing overdue accounts on hold in line with company policy.
• Process authorised adjustment journals and credit notes accurately.
• Recommend overdue customers for collections or handover where necessary.
• Maintain accurate and up-to-date