Credit Controller | Johannesburg

Seacom Ltd; Johannesburg; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Seacom Ltd in Johannesburg is seeking a Credit Controller to strengthen cash flow and minimise aged debt. You will proactively follow up on overdue accounts, reconcile customer balances with internal teams, and provide accurate collection forecasts to the Credit Control Team Leader.

The role requires 5–10 years in corporate credit control, strong Excel skills, and a proven ability to manage high-value debtor portfolios across African markets.

Qualifications

• Effective interpersonal and communication skills.
• 5–10 years’ experience in corporate credit control, preferably within a telecommunications, ICT or service-based environment.
• Proven experience managing a substantial corporate debtors’ portfolio and high-value customer accounts.
• Experience in debt collection, aged debt management, account reconciliations and query resolution.
• Strong understanding of credit management principles, collection procedures, bad debt risk and pre-legal processes.
• Strong analytical skills and exceptional attention to detail.
• Excellent organisational skills, with the ability to manage competing priorities and work under pressure.
• Ability to work effectively in a lean business environment managing high-value transactions and complex corporate accounts

Responsibilities

• Reduce aged debt, particularly balances outstanding for 90 days and longer.
• Proactively follow up on overdue accounts, liaising with relevant departments.
• Send updated statements of account and supporting documentation to customers.
• Obtain payment commitments and follow up on overdue balances.
• Escalate unresolved queries and high-risk accounts to the Credit Control Team Leader.
• Manage the assigned debtors’ portfolio to achieve monthly and quarterly collection targets.
• Follow the company’s Customer Collection Policy and credit control procedures.
• Monitor payment commitments and take action on missed payments.
• Identify high-risk accounts and reduce bad debt exposure.
• Prepare monthly pre-legal handover schedules, provision schedules and supporting documentation.
• Maintain accurate collection records and provide updates on collection performance.
• Complete customer account reconciliations accurately and timeously.
• Liaise with Billing Department, Key Account Managers and customers to resolve discrepancies.
• Investigate outstanding invoices, credit notes, payments and account queries.
• Communicate reconciliation findings to customers and confirm outstanding balances to facilitate payment.
• Follow up on unresolved items until final resolution.
• Ensure customer payments are allocated accurately and timeously.
• Obtain remittance advice and supporting information from customers and relevant departments.
• Follow up on unidentified or incorrectly allocated payments until resolved.
• Maintain regular communication with customers regarding overdue accounts and payment arrangements
• Work with internal stakeholders to resolve issues affecting payment.
• Maintain accurate records of customer communications and agreed actions.
• Assist the Credit Control Team Leader with debtor ageing reports, collection forecasts and monthly reviews.
• Ensure compliance with company policies and credit control procedures.

Skills

Interpersonal Skills

Debt Collection

Aged Debt Management

Account Reconciliations

Analytical Skills

Attention to Detail

Organizational Skills

Stakeholder Management

Independent Work

Leadership Abilities

Education

Matric essential

Credit Control Certificate

National Diploma in Credit Management

Advanced Microsoft Excel skills

Tools

Microsoft Excel

Job description

The successful candidate will report to the Credit Control Team Leader and will be responsible for, inter alia, the following:

Key Responsibility: Reduce aged debt, particularly balances outstanding for 90 days and longer.

Core Tasks:

• Proactively follow up on overdue accounts, with particular focus on debt aged 90 days and older.
• Resolve outstanding customer queries by liaising with relevant departments.
• Send updated statements of account and supporting documentation to customers.
• Obtain payment commitments and follow up on overdue balances.
• Escalate unresolved queries and high-risk accounts to the Credit Control Team Leader.

Key Responsibility: Debtors Book Management and Collections

Core Tasks:

• Manage the assigned debtors’ portfolio to achieve monthly and quarterly collection targets.
• Follow the company’s Customer Collection Policy and credit control procedures.
• Monitor payment commitments and take appropriate action on missed payments.
• Identify high-risk accounts and assist with reducing bad debt exposure.
• Prepare monthly pre-legal handover schedules, provision schedules and supporting documentation.
• Maintain accurate collection records and provide updates on collection performance.

Key Responsibility: Debtor Account Reconciliations

Core Tasks:

• Complete customer account reconciliations accurately and timeously.
• Liaise with the Billing Department, Key Account Managers and customers to resolve discrepancies.
• Investigate outstanding invoices, credit notes, payments and account queries.
• Communicate reconciliation findings to customers and confirm outstanding balances to facilitate payment.
• Follow up on unresolved items until final resolution.

Key Responsibility: Cash Allocation and Unallocated Receipts

Core Tasks:

• Ensure customer payments are allocated accurately and timeously.
• Obtain remittance advice and supporting information from customers and relevant departments.
• Follow up on unidentified or incorrectly allocated payments until resolved.

Key Responsibility: Key Account and Customer Relationship Management

Core Tasks:

• Maintain regular communication with customers regarding overdue accounts and payment arrangements
• Work with internal stakeholders to resolve issues affecting payment.
• Maintain accurate records of customer communications and agreed actions.

Key Responsibility: Reporting and Compliance

Core Tasks:

• Assist the Credit Control Team Leader with debtor ageing reports, collection forecasts and monthly reviews.
• Ensure compliance with company policies and credit control procedures.

EDUCATION:

• Matric essential
• Credit Control Certificate
• National Diploma in Credit Management
• Advanced Microsoft Excel skills – Essential

SKILLS, KNOWLEDGE & EXPERIENCE

• Effective interpersonal and communication skills.
• 5–10 years’ experience in corporate credit control, preferably within a telecommunications, ICT or service-based environment.
• Proven experience managing a substantial corporate debtors’ portfolio and high-value customer accounts.
• Experience in debt collection, aged debt management, account reconciliations and query resolution.
• Strong understanding of credit management principles, collection procedures, bad debt risk and pre-legal processes.
• Strong analytical skills and exceptional attention to detail.
• Excellent organisational skills, with the ability to manage competing priorities and work under pressure.
• Ability to work effectively in a lean business environment managing high-value transactions and complex corporate accounts

REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Ability to manage multiple tasks in a pressured environment.
• Act with honesty and integrity, avoiding actual or apparent conflicts of interest
• Have experience managing corporate debtors across African markets.
• Strong Account Recon abilities; investigation and query resolution capabilities
• Proactively and assertively manage overdue accounts through telephone calls, emails, meetings and written correspondence.
• Demonstrate the ability to reduce aged debt and improve collection performance.
• Investigate, resolve and follow up on billing, payment and account-related queries
• Ability to work independently and consistently meet deadlines
• Strong personality and leadership abilities
• Multifunctional collaboration andteam working skills
• Build relationships with internal and external stakeholders
• Assist Line Manager to identify any system / process bottle necks
• Resolve unallocated cash queries daily
• Daily allocations
• Achieve agreed monthly and quarterly collection targets and individual performance objectives
• Apply the company’s credit control, collection, escalation and customer account management policies and procedures consistently