CREDIT CONTROLLER - DEBTORS & COLLECTIONS

Tailormade Solution; Durban; On-site; ZAR 2,009,000 - 2,411,000; Full time

Job summary

Tailormade Solution in Durban is seeking a Credit Controller to actively manage and collect a substantial B2B debtor book. The role demands hands-on experience in collections, strong communication, and diligent follow-up to ensure timely payments.

You will work directly with customer Finance/Accounts Payable teams, perform reconciliations, and drive payment commitments while maintaining accuracy under pressure.

Qualifications

• Matric / Grade 12.
• Minimum 3 years' hands-on experience in Credit Control, Debtors or Collections.
• Proven track record of actively collecting overdue B2B accounts.
• Experience managing a substantial debtor book.
• Strong experience in customer account reconciliations.
• Experience dealing directly with customer Finance / Accounts Payable departments.
• Good understanding of debtor ageing, payment allocations, credit notes and reconciliations.
• Strong Microsoft Excel skills.
• Experience with Sage, Pastel or similar accounting systems advantageous.
• Excellent communication and telephone skills.
• Strong attention to detail and numerical accuracy.
• Ability to work under pressure and meet collection deadlines.

Responsibilities

• Manage and actively collect against an allocated B2B debtor book.
• Conduct daily telephone and email follow-ups on overdue accounts.
• Obtain firm payment commitments and follow up until payment is received.
• Monitor debtor ageing and prioritise overdue and high-value accounts.
• Identify the reason for non-payment and take ownership of resolving the issue.
• Perform customer account reconciliations and investigate discrepancies.
• Resolve queries relating to invoices, credit notes, payments and account balances.
• Obtain remittance advices and follow up on outstanding payments.
• Investigate short payments, unidentified payments and reconciling items.
• Liaise directly with customer Finance and Accounts Payable departments.
• Monitor customers against agreed payment terms and identify deteriorating payment patterns.
• Escalate high-risk, long-outstanding or problematic accounts to the Finance Manager.
• Maintain accurate collection notes and follow-up records.
• Prepare regular collection schedules and provide accurate payment forecasts.
• Work closely with Finance, Operations, Payroll, Invoicing and Account Management to resolve issues preventing payment.

Skills

Excel

Communication skills

Attention to detail

Time management

Education

Matric / Grade 12

Tools

Sage

Pastel

Job description

CREDIT CONTROLLER -- DEBTORS & COLLECTIONS

Location: Durban | Office Based
Salary: R15,000 -- R18,000 per month, depending on experience
Industry: Temporary Employment Services / Labour Broking

Our client is looking for an experienced Credit Controller to join their finance team and take responsibility for the active management and collection of a substantial B2B debtor book.

This is a hands-on collections position suited to someone who is confident dealing directly with customers, following up overdue accounts, resolving payment issues and driving outstanding balances through to payment.

KEY RESPONSIBILITIES

• Manage and actively collect against an allocated B2B debtor book.
• Conduct daily telephone and email follow-ups on overdue accounts.
• Obtain firm payment commitments and follow up until payment is received.
• Monitor debtor ageing and prioritise overdue and high-value accounts.
• Identify the reason for non-payment and take ownership of resolving the issue.
• Perform customer account reconciliations and investigate discrepancies.
• Resolve queries relating to invoices, credit notes, payments and account balances.
• Obtain remittance advices and follow up on outstanding payments.
• Investigate short payments, unidentified payments and reconciling items.
• Liaise directly with customer Finance and Accounts Payable departments.
• Monitor customers against agreed payment terms and identify deteriorating payment patterns.
• Escalate high-risk, long-outstanding or problematic accounts to the Finance Manager.
• Maintain accurate collection notes and follow-up records.
• Prepare regular collection schedules and provide accurate payment forecasts.
• Work closely with Finance, Operations, Payroll, Invoicing and Account Management to resolve issues preventing payment.

REQUIREMENTS

• Matric / Grade 12.
• Minimum 3 years' hands-on experience in Credit Control, Debtors or Collections.
• Proven track record of actively collecting overdue B2B accounts.
• Experience managing a substantial debtor book.
• Strong experience in customer account reconciliations.
• Experience dealing directly with customer Finance / Accounts Payable departments.
• Good understanding of debtor ageing, payment allocations, credit notes and reconciliations.
• Strong Microsoft Excel skills.
• Experience with Sage, Pastel or similar accounting systems advantageous.
• Excellent communication and telephone skills.
• Strong attention to detail and numerical accuracy.
• Ability to work under pressure and meet collection deadlines.

ADVANTAGEOUS EXPERIENCE

Experience within Temporary Employment Services (TES), labour broking, recruitment, staffing, payroll services, logistics, security, facilities management or another high-volume B2B service environment will be advantageous.

THE IDEAL CANDIDATE

We are looking for a hands-on collector, not someone whose experience is limited to sending statements and processing debtor administration.

You must be confident making collection calls, dealing with difficult or overdue accounts, obtaining payment commitments and following through until the money is received.

You should be persistent and commercially assertive while maintaining professional relationships with customers.

KEY PERFORMANCE AREAS

• Collections against monthly targets
• Reduction of overdue debt
• Collection within agreed payment terms
• Effective follow-up of outstanding accounts
• Accurate debtor reconciliations and payment allocations
• Resolution of account and invoice queries
• Accurate collection forecasting
• Identification and escalation of collection risks

If you have a proven track record in B2B credit control and collections and are ready to take ownership of a substantial debtor book, we would like to hear from you.