B2B Credit Controller: Debtors & Collections Lead (Durban)

Tailormade Solution; Durban; On-site; ZAR 2,009,000 - 2,411,000; Full time

Job summary

Tailormade Solution in Durban is seeking a Credit Controller to actively manage and collect a substantial B2B debtor book. The role demands hands-on experience in collections, strong communication, and diligent follow-up to ensure timely payments.

You will work directly with customer Finance/Accounts Payable teams, perform reconciliations, and drive payment commitments while maintaining accuracy under pressure.

Qualifications

• Matric / Grade 12.
• Minimum 3 years' hands-on experience in Credit Control, Debtors or Collections.
• Proven track record of actively collecting overdue B2B accounts.
• Experience managing a substantial debtor book.
• Strong experience in customer account reconciliations.
• Experience dealing directly with customer Finance / Accounts Payable departments.
• Good understanding of debtor ageing, payment allocations, credit notes and reconciliations.
• Strong Microsoft Excel skills.
• Experience with Sage, Pastel or similar accounting systems advantageous.
• Excellent communication and telephone skills.
• Strong attention to detail and numerical accuracy.
• Ability to work under pressure and meet collection deadlines.

Responsibilities

• Manage and actively collect against an allocated B2B debtor book.
• Conduct daily telephone and email follow-ups on overdue accounts.
• Obtain firm payment commitments and follow up until payment is received.
• Monitor debtor ageing and prioritise overdue and high-value accounts.
• Identify the reason for non-payment and take ownership of resolving the issue.
• Perform customer account reconciliations and investigate discrepancies.
• Resolve queries relating to invoices, credit notes, payments and account balances.
• Obtain remittance advices and follow up on outstanding payments.
• Investigate short payments, unidentified payments and reconciling items.
• Liaise directly with customer Finance and Accounts Payable departments.
• Monitor customers against agreed payment terms and identify deteriorating payment patterns.
• Escalate high-risk, long-outstanding or problematic accounts to the Finance Manager.
• Maintain accurate collection notes and follow-up records.
• Prepare regular collection schedules and provide accurate payment forecasts.
• Work closely with Finance, Operations, Payroll, Invoicing and Account Management to resolve issues preventing payment.

Skills

Excel

Communication skills

Attention to detail

Time management

Education

Matric / Grade 12

Tools

Sage

Pastel

Job description

Tailormade Solution in Durban is seeking a Credit Controller to actively manage and collect a substantial B2B debtor book. The role demands hands-on experience in collections, strong communication, and diligent follow-up to ensure timely payments.

You will work directly with customer Finance/Accounts Payable teams, perform reconciliations, and drive payment commitments while maintaining accuracy under pressure.