B2B Credit Controller & Collections Specialist

Tailormade Solution; South Africa; On-site; ZAR 167,000 - 201,000; Full time

Job summary

Tailormade Solution in Durban is seeking an experienced Credit Controller to actively manage and collect a substantial B2B debtor book, with a hands-on approach and direct communication with customers.

The role focuses on following up overdue accounts, obtaining payment commitments, reconciling accounts, and working with Finance and Accounts Payable to resolve payment issues. This is an office-based opportunity with a salary between R15,000 and R18,000 per month depending on experience.

Qualifications

• Minimum 3 years' hands-on experience in Credit Control, Debtors or Collections.
• Experience managing a substantial debtor book.
• Strong Microsoft Excel skills.
• Experience with Sage, Pastel or similar accounting systems advantageous.
• Excellent communication and telephone skills.
• Strong attention to detail and numerical accuracy.

Responsibilities

• Manage and actively collect against an allocated B2B debtor book.
• Conduct daily telephone and email follow-ups on overdue accounts.
• Obtain firm payment commitments and follow up until payment is received.
• Monitor debtor ageing and prioritise overdue and high-value accounts.
• Identify the reason for non-payment and take ownership of resolving the issue.
• Perform customer account reconciliations and investigate discrepancies.
• Resolve queries relating to invoices, credit notes, payments and account balances.
• Obtain remittance advices and follow up on outstanding payments.
• Investigate short payments, unidentified payments and reconciling items.
• Liaise directly with customer Finance and Accounts Payable departments.
• Monitor customers against agreed payment terms and identify deteriorating payment patterns.
• Escalate high-risk, long-outstanding or problematic accounts to the Finance Manager.
• Maintain accurate collection notes and follow-up records.
• Prepare regular collection schedules and provide accurate payment forecasts.
• Work closely with Finance, Operations, Payroll, Invoicing and Account Management to resolve issues preventing payment.

Skills

Credit control

Debtors

Collections

Excel

Sage/Pastel

Communication skills

Attention to detail

Education

Matric / Grade 12

Tools

Microsoft Excel

Sage

Pastel

Job description

Tailormade Solution in Durban is seeking an experienced Credit Controller to actively manage and collect a substantial B2B debtor book, with a hands-on approach and direct communication with customers.

The role focuses on following up overdue accounts, obtaining payment commitments, reconciling accounts, and working with Finance and Accounts Payable to resolve payment issues. This is an office-based opportunity with a salary between R15,000 and R18,000 per month depending on experience.