Credit Controller

Placements24; East London; On-site; ZAR 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Permanent, full-time position

Positive local impact

Supportive team environment

Job summary

Placements24 is seeking a proactive Credit Controller in Queenstown to manage the debtor's book and maintain healthy cash flow. You will monitor accounts, contact debtors, and negotiate payment plans, with a focus on timely collections and professional customer relations.

Ideal candidates have 2–3 years in credit control, strong Excel skills, and the ability to work independently to meet targets. The role offers a permanent, full-time position in a supportive team.

Qualifications

• Minimum 2–3 years of credit control or debt collection experience.
• Strong understanding of credit management and debt recovery.
• Excellent communication and negotiation skills.

Responsibilities

• Monitor debtor ledger to collect balances promptly.
• Contact customers by phone/email to follow up on payments.
• Negotiate payment arrangements per company policy.
• Resolve billing and payment disputes.
• Prepare reports on outstanding debts and collections.
• Pursue legal or recovery actions with management guidance.

Skills

Communication

Negotiation

Debt collection

Excel

Education

High school diploma

Finance qualification (advantage)

Tools

Excel

Job description

About the Role

Our client is seeking a proactive and persistent Credit Controller to manage their debtor’s book from their office in Queenstown . This role is crucial for maintaining healthy cash flow by ensuring timely collection of outstanding debts while fostering positive relationships with customers. You will be responsible for monitoring customer accounts, contacting debtors, negotiating payment plans, and taking appropriate action to recover overdue amounts. The ideal candidate will possess excellent communication and negotiation skills, coupled with a strong understanding of credit management principles and a commitment to achieving collection targets.

Key Responsibilities

• Monitor and manage the assigned debtor’s ledger to ensure outstanding balances are collected promptly.
• Contact customers via phone, email, and other communication channels to follow up on overdue payments.
• Negotiate payment arrangements and settlements with customers in accordance with company policy.
• Resolve customer queries and disputes related to billing and payments.
• Prepare regular reports on the status of outstanding debts and collection activities.
• Take appropriate legal or recovery actions when necessary, in consultation with management.
• Maintain accurate records of all collection activities and customer communications.

Requirements

• High school diploma or equivalent; relevant qualification in finance or credit management is advantageous.
• Minimum of 2-3 years of experience in credit control or debt collection.
• Strong understanding of credit management principles and debt recovery processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite , especially Excel.
• Ability to work independently and meet challenging collection targets.

Benefits

• Competitive annual salary with potential performance-based incentives.
• Permanent, full-time position within a stable company.
• Opportunity to make a direct impact on the company's financial health.
• Supportive work environment and team.
• Contribution to a local business in Queenstown .