Corporate Counter Manager | Tyger valley | Mac & Bobbi | 40h |

The Estée Lauder Companies; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

The Estee Lauder Companies Inc. in Cape Town is seeking a dynamic Store Manager to lead, coach and develop a high-performing sales team. You will drive sales, deliver exceptional customer service and manage day-to-day operations with a focus on in-store events and CRM. This role demands strong leadership, business planning and a passion for luxury beauty. Join us to advance your career in a global prestige brand.

Qualifications

• Proven retail management/assistant retail management experience, cosmetics preferred.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience in setting sales targets, customer service targets, sales analysis and staff scheduling.
• Experience with in-store events, inventory and cash reconciliation, facilities management.
• Proficient with retail POS systems and cash reconciliation.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through events and CRM.
• Provide inspirational leadership to drive performance, customer engagement and store profitability.
• Oversee day-to-day store operations, inventory control and cash handling while ensuring a premium customer experience.

Skills

Leadership

Coaching

Customer service

Sales analysis

Staff scheduling

Retail operations

Events management

CRM

Retail operations

POS software

Microsoft Office

Tools

POS software

Microsoft Office

Job description

DescriptionWe are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.QualificationsProven retail management/assistant retail management experience preferably within cosmeticsThe ability to provide inspirational, authentic and personalized customer servicePrevious business planning experience including setting sales and customer service targets, sales analysis and staff schedulingPrevious retail operations experience including inventory and facilities management and cash reconciliationProven track record of leading a team to achieve sales and customer service targetsExperience of creating and executing in-store eventsAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentPrevious experience with retail point-of-sale softwareProficient in Microsoft officeapplicants must be able to provide proof of right to live and work in the country if invited to attend for interview