Corporate Counter Manager Mac/Bobbi Brown Clearwater

The Estée Lauder Companies; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Estée Lauder Companies in Johannesburg is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates, driving sales, customer service and operational targets. You will own the in-store business plan, recruit and retain customers through strategic events, CRM and frontline marketing, and advance your career within a global prestige beauty leader.

Candidates should bring proven leadership in fast-paced retail, strong communication, and the ability to translate

Qualifications

• Proven leadership and coaching in retail.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems incl. email and Excel.

Responsibilities

• Lead, coach and develop Sales Associates to hit sales, service and ops targets.
• Create and execute an agile business plan for the store.
• Recruit and retain customers through events and CRM activities.
• Provide leadership to a high-performing team and manage frontline marketing.

Skills

Effective verbal and written comms

Quality customer service

Results oriented

Pursue goals beyond requirements

Development needs awareness

Anticipates customer needs

Diplomacy under pressure

Leads and holds others accountable

Networking ability

Team-oriented leadership

Attention to detail

Autonomy and teamwork

Proactive and positive

Discretion and confidentiality

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel