Operations Manager – Security Industry Company

Tailormade Solution; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading security firm is seeking an experienced Operations Manager in Durban to oversee their guarding division. Responsibilities include managing daily security operations, supervising security personnel, and ensuring compliance with regulations. The ideal candidate will have at least 5 years' experience in the security industry, strong leadership skills, and PSIRA registration. This role is critical for maintaining high operational standards and strong client relationships.

Qualifications

• Minimum 5 years’ experience in the security industry.
• Previous experience managing security operations or multiple security sites.
• Strong leadership and staff management skills.
• Good communication and problem-solving ability.
• PSIRA registered (Grade A preferred).
• Valid driver’s license.

Responsibilities

• Manage daily security operations and deployment of guards.
• Supervise site supervisors and security officers.
• Conduct regular site inspections and client visits.
• Manage staff scheduling and attendance.
• Ensure compliance with PSIRA regulations.
• Handle incident reporting and documentation.
• Address client concerns and maintain relationships.
• Recruit, train, and discipline security personnel.

Skills

Leadership skills

Communication skills

Problem-solving ability

Staff management

Job description

A modern and technology-driven security company, is seeking an experienced Operations Manager to oversee and manage their guarding division. The successful candidate will be responsible for the day-to-day operational management of security personnel, client service delivery, and maintaining high operational standards.

Key Responsibilities

• Manage daily security operations and deployment of guards
• Supervise site supervisors and security officers
• Conduct regular site inspections and client visits
• Manage staff scheduling, attendance, and replacements
• Ensure compliance with PSIRA regulations and company procedures
• Handle incident reporting and operational documentation
• Address client concerns and maintain strong client relationships
• Recruit, train, and discipline security personnel
• Maintain high service standards across all security sites

Minimum Requirements

• Minimum 5 years’ experience in the security industry
• Previous experience managing security operations or multiple security sites
• Strong leadership and staff management skills
• Good communication and problem-solving ability
• PSIRA registered (Grade A preferred)
• Valid driver’s license

Advantageous

• Knowledge of security compliance and operational procedures
• Background in SAPS, military, or senior security supervision
• Experience managing 30+ guards or multiple sites
• Strong understanding of security technology (CCTV, control rooms, access control)