Control Centre Operator - Noc Ebm

Bidvest Protea Coin; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Bidvest Protea Coin is seeking a Control Centre Operator in the Technical Division, based at Head Office - Centurion. The role focuses on client liaison, answering calls, and proactive alarm/CCTV support. Weekend, after-hours, and shift work are required to meet security needs.

Preferred candidates hold PSIRA Grade A and have 2+ years’ experience with alarms/CCTV Call Centre environments. Proficiency with Ajax, Secutel, Videofied and related platforms is advantageous.

Qualifications

• PSIRA Grade A certification required.
• 2+ years’ experience with alarms/CCTV Call Centre preferred.
• Knowledge of listener Monitoring platform advantageous.
• Experience with Ajax, Secutel and Videofied alarm systems.
• Experience in alarm and CCTV fault finding.

Responsibilities

• Client liaison and professional client relationship.
• Answer and action all incoming calls.
• Communicate with the client, technicians and management.
• Provide proactive support of alarms, CCTV communication, and reports.
• Assist admin with maintenance of database, zones, and user information.
• Adhere to all instructions by management.
• Ensure alarms and CCTV alarms are actioned per procedures.
• On-the-job training and development on company policies.

Skills

Client liaison

Alarm monitoring

Communication skills

Pressure handling

MS Office

Education

PSIRA Grade A

Tools

Ajax system

Secutel

Videofied

Ciims

Aura dispatch App

Job description

A vacancy exists for Control Centre Operator inthe Technical Division based inHead Office - Centurion
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

• Client liaison and professional client relationship;
• Answer and action all incoming calls;
• Communicate with the client, technicians and management;
• Provide proactive support of alarms, CCTV communication, overactive and inactive reports;
• Assist admin with maintenance of database, zones, user etc.;
• Adhere to all instructions by management;
• Ensure all alarms and CCTV alarms are always actioned in accordance with the prescribed procedures;
• Undergo on-the-job training and personal development on company policies and procedures according to functional requirements;
• Must be able to work shifts, after hours, public holidays and weekends;
• Sound knowledge of company disciplinary procedures;
• Be prepared to be on standby on off days as scheduled;

Preferred qualifications/attributes/skills:

• PSIRA certification Grade A;
• 2+ years’ experience with alarms/CCTV Call Centre will be advantageous;
• Knowledge and experience of listener Monitoring platform
• Knowledge and experience of Ajax, Secutel and Videofied alarm systems
• Experience in alarm and CCTV fault finding capabilities
• Electronic occurrence book (online intelligence/Ciims) knowledge would be an advantage;
• Knowledge and experience on response 24, CASI and or Aura dispatch App
• Relevant experience in MS Office and related monitoring software platforms;
• Knowledge of alarms, CCTV, access control and surveillance systems;
• Knowledge and experience in Event Based CCTV monitoring
• Ability to operate with confidence under pressure and during emergencies;
• Good communication skills in English and one other South African language;
• Proven track record in the Electronics Security Industry;
• Clean disciplinary, criminal and credit record;
• Own transport;