Contracts & Staffing Operations Lead

Primeserv Denverdraft; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Primeserv Denverdraft is seeking a Contracts Manager to lead on-site contract management at our client site in Kempton Park. The role ensures 100% shift coverage, staff compliance, and proactive performance improvement across multiple contracts.

You will coordinate recruitment support, maintain timekeeping and IR reporting, and manage labour relations, penalties and budget variances within SA labour laws. The ideal candidate has a Diploma or relevant management/HR qualification and at least 5

Qualifications

• Diploma or relevant qualification in Management, Labour relations, HR or a related field.

Responsibilities

• Manage assigned contracts in line with SLA’s, KPI’s, company policies and procedures and client requirements.
• Build and maintain strong professional relationships with clients and act as the key operational contact.
• Monitor contract performance, identify service delivery gaps and implement corrective action.
• Manage client queries, complaints, escalations and disputes effectively.
• Conduct and attend regular client performance meetings and ensure agreed actions are followed through.
• Identify opportunities to improve client retention, service delivery and contract performance.
• Coordinate day to day operational requirements across assigned contracts.
• Ensure client staffing requirements are continuously met, with the appropriate workforce levels and skill set within agreed timeframes.
• Support the recruitment team with onboarding and demobilisation of staff in accordance with company procedures and legislation.
• Ensure full shift coverage, including monitoring staff attendance, turnover, performance and utilisation.
• Monitor weekend and absenteeism trends.
• Develop and implement contingency plans to mitigate staffing shortages and client requirements.
• Manage employee relations and disciplinary matters in accordance with company policies and applicable labour legislation.
• Manage industrial action and employee/client disputes appropriately and timeously.
• Maintain effective communication with staff and address queries/concerns promptly.
• Conduct weekly meetings with staff, minute’d and distributed.
• Ensure accurate and up-to-date employee records on site and at the regional office, including warnings, leave forms, meeting minutes and relevant correspondence.
• Submission of accurate IR reports with all relevant documentation.
• Monthly WFM with IR Manager.
• Ensure all employment and contract processes comply with applicable South African labour legislation, statutory requirements, bargaining council requirements and company policies.
• Identify and manage operational, contractual, labour, financial and reputational risks.
• Ensure incidents and claims are accurately reported, investigated and resolved.
• Monitor compliance with client health and safety requirements, inductions and PPE processes.
• Maintain accurate documentation and records for audit and compliance purposes.
• Monitor contract profitability, labour costs, overtime and other contract-related expenses.
• Investigate and provide explanations for budget variances and implement corrective action.
• Ensure accurate billing information, timesheets, overtime and approved variations are submitted within required deadlines.
• Monitor and manage PPE expenses, claims, deductions and recoveries.
• Identify and address potential revenue leakage or unnecessary contract costs.
• Monitor contract performance against agreed KPIs, SLAs and deliverables.
• Submit accurate daily, weekly and monthly reports to clients and management.
• Analyse performance trends and implement corrective and preventative action where required.
• Ensure accurate and timely submission of timesheets and supporting documentation.
• Maintain effective filing and record-keeping systems for timesheets, IR matters, reports, claims and employee documentation.
• Ensure electronic correspondence and client requests are responded to within agreed turnaround times.
• Prepare accurate IR reports and supporting documentation.
• Identify opportunities to improve operational efficiency, service delivery and contract performance.
• Coordinate client projects and ensure completion within agreed timelines, specifications and SLAs.
• Monitor non-conformance and implement appropriate corrective actions.
• Coordinate post-project reviews and submit required reports.
• Proactively identify potential risks, operational challenges and improvement opportunities and escalated where necessary.
• Filing of all time sheet, IR’s and reports per week ending.

Skills

Communication

Leadership

Client relations

Organisational skills

Analytical

Problem solving

Independence

MS Office

Education

Management/Labour relations qualification

Tools

MS Office

Job description

Primeserv Denverdraft is seeking a Contracts Manager to lead on-site contract management at our client site in Kempton Park. The role ensures 100% shift coverage, staff compliance, and proactive performance improvement across multiple contracts.

You will coordinate recruitment support, maintain timekeeping and IR reporting, and manage labour relations, penalties and budget variances within SA labour laws. The ideal candidate has a Diploma or relevant management/HR qualification and at least 5