Contract Customer Service Agent – Fast Replies & Insights (JHB)

Boardroom Appointments; Johannesburg; On-site; ZAR 134,000 - 201,000; Part time

Job summary

Boardroom Appointments is seeking Customer Service Agents for a 6‑month contract in Johannesburg. You will support collections, quotes, and queries, while liaising with Sales and Operations to ensure timely, accurate service delivery.

You will handle telephonic requests, process claims, and maintain professional customer interactions, aiming to resolve issues within 45 minutes and keep precise records across daily reports.

Qualifications

• Grade 12 education required.
• Able to apply sales and marketing techniques relevant to work area.
• Able to deal effectively with customers within given parameters.
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision.
• Able to identify hazards and handle with direct instructions/guidance in place.

Responsibilities

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Encourage professionalism at all levels
• Liaise with customer to execute services of collection, delivery, query or quote
• Receive collection requests telephonically
• Receive, action and resolve queries within 45 minutes and close off the collection
• Advise the Sales department of none/reduced usage by regular customers
• Liaise with operations to ensure customers requests are carried out
• Ensure details on a collection request are accurate
• Generate sales leads on calls received
• Ensure constant awareness of any operational difficulties and advise customers accordingly
• Participate in weekly meetings as scheduled by the department
• Liaise with Managers with regards to accounts on credit hold
• Manage and resolve all subcontractor and agent queries
• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Hand all unaccepted quotes to Sales to be followed through
• Ensure accurate record keeping
• Maintain professional conduct
• Assist in relevant operations/operational functions as required
• Receive quote requests on email and telephonically; action and close off within 45 minutes
• Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager

Skills

Sales techniques

Customer service

Health & safety

Hazard identification

Education

Grade 12

Job description

Boardroom Appointments is seeking Customer Service Agents for a 6‑month contract in Johannesburg. You will support collections, quotes, and queries, while liaising with Sales and Operations to ensure timely, accurate service delivery.

You will handle telephonic requests, process claims, and maintain professional customer interactions, aiming to resolve issues within 45 minutes and keep precise records across daily reports.