Content & Knowledge Manager - UX Writing & KM Systems

Digital Outsource Services; Cape Town; On-site; ZAR 350,000 - 450,000; Full time

Benefits offered by this job

Learning and development programmes

Performance feedback tool

Employee assistance programme

On-site gym

Group events

Job summary

Digital Outsource Services in Cape Town seeks a Content Specialist to develop high-quality support content. The role involves writing for multiple platforms, collaborating on design assets, and maintaining various content management systems.

Ideal candidates will have 3+ years in content writing with a relevant degree, strong communication skills, and experience in CMS management. Benefits include learning programs and health benefits.

Qualifications

• 3+ years’ experience in UX/technical/content writing.
• Hands-on experience managing CMS platforms, content workflows and system optimisation.
• Strong verbal and written communication skills.

Responsibilities

• Write and edit content for FAQ, KM CMS, and email templates.
• Collaborate with the Creative Team to enhance written assets.
• Maintain backend systems, reviewing content for accuracy.

Skills

UX writing

Content management systems

Attention to detail

Communication skills

Teamwork

Project management

Education

Bachelor’s degree in English, Journalism, Communication, Media Studies, Linguistics or related field

Tools

Umbraco

Genesys

Knowmax

JIRA

Job description

Digital Outsource Services in Cape Town seeks a Content Specialist to develop high-quality support content. The role involves writing for multiple platforms, collaborating on design assets, and maintaining various content management systems.

Ideal candidates will have 3+ years in content writing with a relevant degree, strong communication skills, and experience in CMS management. Benefits include learning programs and health benefits.