Tech Writer (SaaS)

Parvana; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Parvana is seeking a skilled Technical Writer in Cape Town to develop and maintain training content for a cloud-based SaaS product. You will create user guides, Help Center articles, video scripts, and tutorials while aligning with product roadmaps.

You will work with Product and Marketing to ensure release notes and documentation stay current, accurate, and user-friendly. A strong emphasis on knowledge base management and content strategy is essential.

Qualifications

• Bachelor's degree in a relevant field; advantageous in Technical Writing, Communication, IT.
• 3–5 years in technical writing, SaaS training, or product education.
• Ability to translate complex tech content into business-friendly language.

Responsibilities

• Become a subject matter expert by deeply understanding the software, its integrations, and user workflows.
• Develop and maintain training materials, user guides, Help Center articles, video scripts, and tutorials.
• Collaborate with product management and marketing on release cycles, features, and roadmaps.
• Translate complex information into clear release notes and documentation for stakeholders and customers.
• Maintain a structured, accurate knowledge base reflecting current product state.
• Create demo environments and media to support consistent visuals and training.
• Produce content highlighting product value, benefits, and practical use cases for launches.
• Analyze user feedback and product updates to improve content with AI tools while ensuring quality and confidentiality.

Skills

Technical writing

Editing

Content creation

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Tools

Adobe Creative Cloud

Camtasia

Zendesk

Job description

Cape Town, South Africa | Posted on 27/07/2026

Location: Cape Town | Work Type: Hybrid | Job ID: J107235

About our client:

This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment.

What you will be doing:

• Become a subject matter expert by deeply understanding the software, its integrations, and how business users leverage it through continuous learning.
  


• Develop and maintain a wide range of training and support materials, including user guides, Help Center articles, video scripts, and step-by-step tutorials.
  


• Partner with product management and marketing teams to stay aligned on release cycles, feature enhancements, and roadmap priorities.
  


• Translate complex technical information into clear, accessible release notes and documentation for various stakeholders, including internal teams and customers.
  


• Maintain a structured, accurate, and user-friendly knowledge base that reflects the current state of the product.
  


• Build and manage demo environments that provide realistic business scenarios for creating consistent screenshots, walkthroughs, and training media.
  


• Create engaging, feature-focused content - including graphics and videos - that highlights product value, benefits, and practical use cases to support launches.
  


• Analyse user feedback and product updates to identify content gaps and leverage authorized AI tools to improve efficiency while maintaining strict quality and confidentiality standards.
  

What our client is looking for:

• A relevant tertiary degree would be beneficial (Technical Writing, Communication, Information Systems, IT, etc.).
  


• 3 - 5 years of professional experience in technical writing, SaaS product training, or a similar field such as instructional design or product education.
  


• Essential skills include the ability to write, edit, and proofread complex technical information, transforming it into clear, business-friendly language for diverse audiences.
  


• Demonstrated ability to create and maintain a wide range of training materials, including user guides, Help Center articles, release notes, and tutorials.
  


• At least 2 years of experience managing or contributing to a knowledge base, help center, or customer education portal.
  


• A track record of creating content that drives product adoption, such as feature highlights, launch content, and customer-facing explainers.
  


• Proven ability to work effectively with cross-functional teams, including product management, marketing, and customer support.
  


• Experience with B2B platforms (e.g., CRM, proposal management) and specialized tools for video editing, screen recording, and content creation like Adobe Creative Cloud, Camtasia, and Zendesk.
  


• Experience using AI tools for content structuring and research, balanced with a strong commitment to quality control and confidentiality.
  

SaaS, Technical Writing, Instructional Design, Product Education, Content Strategy, Knowledge Base Management, Adobe Creative Cloud, Camtasia, Zendesk, B2B, Customer Success, User Documentation