Contact Centre Team Leader

Paracon; Sandton; On-site; ZAR 420,000 - 540,000; Full time

Job summary

A leading recruitment agency in South Africa seeks to hire a skilled IT Recruitment Magician to lead a customer service team in order to meet targets. This full-time role requires an NQF5 Certificate in Customer Service and 2 years of experience in a contact centre environment. Key responsibilities include managing team performance and ensuring effective communication and results delivery. Candidates should possess excellent communication skills, time management abilities, and proficiency with MS Office.

Qualifications

• Essential 2 years' experience in an omnichannel customer service contact centre environment.
• Desired 3 years' experience in an omnichannel customer service contact centre environment.
• ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.
• DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

Responsibilities

• Lead and manage a team to achieve targets.
• Facilitate necessary actions to meet job requirements.
• Personal effectiveness in delivery and stakeholder engagement.

Skills

Excellent verbal and written communication skills

Time Management

Delivering results and meeting customer and team expectations

Analysing

Deciding and initiating action

Presenting and communicating information

MS Office and PC literate

Writing and reporting

Working with people

Education

NQF5 Certificate in Customer Service

National Diploma (NQF level 6) in Customer Service

Job description

360 IT Recruitment Magician @ Paracon | Lets do coffee!!

MAIN PURPOSE OF JOB

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

• Leading and managing a team
• Personal Effectiveness

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
• DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.
• DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Excellent verbal and written communication skills;
• Time Management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting
• Working with people

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Hospitals and Health Care