Contact Centre Operations Support Specialist

Hollywoodbets; Durban; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Travel opportunities

Growth opportunities

Job summary

Hollywoodbets, based in Durban, is seeking an Operations Support Consultant for the Contact Centre in Umhlanga, Kwa-Zulu Natal. You will partner with leadership and marketing to ensure service excellence at scale and support strategic initiatives across departments.

This role focuses on organization, data, and process optimization in a fast-paced environment, contributing to Hollywoodbets' growth and operational efficiency. Travel may be required occasionally.

Qualifications

• Minimum 2–3 years in administration or operations support.
• Strong data handling and reporting abilities.
• Ability to communicate effectively with multiple departments.

Responsibilities

• Coordinate daily operations support for the Contact Centre.
• Prepare monthly reports for Senior Operations Manager.
• Track attendance rosters and timekeeping.
• Assist with stock control of stationery and uniforms.
• Communicate new procedures to Contact Centre departments.

Skills

Administration

Data analysis

Stakeholder management

Education

Diploma in Business Administration

Tools

MS Excel

Data management systems

Job description

Hollywoodbets, based in Durban, is seeking an Operations Support Consultant for the Contact Centre in Umhlanga, Kwa-Zulu Natal. You will partner with leadership and marketing to ensure service excellence at scale and support strategic initiatives across departments.

This role focuses on organization, data, and process optimization in a fast-paced environment, contributing to Hollywoodbets' growth and operational efficiency. Travel may be required occasionally.