Operations Specialist (iBranch)

Winning Form

Durban

On-site

ZAR 180,000 - 260,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Hollywoodbets is seeking an Operations Specialist (iBranch) based in Umhlanga. The role involves attending to queries, providing admin support to the Mobile Department, and assisting with project processes.

You will work with Regions on iBranch operations, update policies, and help coordinate marketing campaigns, branding, and events. Travel may be required as part of regional support.

Qualifications

Requires valid driving license and 2–3 years of administrative experience in operations.
Customer service orientation is essential.
A matric certificate and/or related diploma/degree are preferred components.

Responsibilities

Assist Regions on iBranch operations and communicate policy updates.
Support marketing, promotions, events, and branding campaigns within the department.
Ensure stock levels of marketing/promotional items across Regions.
Coordinate ROI on events and promotions and liaise with other departments.
Review proposals for events and manage contracts with the Compliance Team.
Provide daily reporting to the Business Partner and monitor regional dashboards.
Handle invoices and monthly branding payments; maintain branding databases.
Travel as required and support training efforts in regions.

Skills

Valid driver's license

Administrative experience in Ops

Customer service experience

Education

Matric

Diploma/Degree

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for Operations Specialist (iBranch) X2 to be based in Umhlanga, Do you think you have what it takes to be our newest Purple Star?

The Operations Specialist will be responsible for attending to all queries, requests and enquiries from all the departments, to ensure effective and timely resolution of matters impacting operations. Providing administrative support to the Mobile Department, assistance with project processes, and reporting on daily activities.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast‑paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

Valid driver’s license.
2-3 Years of Administrative Experience in Ops

A Bonus To Have:

Matric.
Related Diploma/Degree.

What You’ll Do For The Brand:

Assist, support and advise Regions on all aspects of iBranch Operations
Communicate all updates on Policies and Procedures to the Regions
Assist with marketing, promotions, events and assisting with branding campaigns within the Department from time to time
Ensuring adequate stock levels of marketing and promotional items within the Regions
Market research on potential new sites and arrange with all departments to set up promo/events (negotiate with different affiliates for sites/promo etc.)
Management of ROI on all events/promotions
Work closely with the Compliance Department (getting the contracts signed and understanding the legal aspect of the contracts)
Reviewing of proposals for all events within the Regions
Assist with all internal audit queries and liaise directly with the Audit Team – (Weekend mileage report, vehicle tracker vs. time and attendance and call cycle)
Management of all traffic fines and Kazang Masterfile within the Regions (liaise with the relevant departments)
Daily reporting to Business Partner
Monitoring and analysing of Reports (Promo tracker, PIP, Booster Analysis, Teams Productivity reports, and ad‑hoc reports) and providing feedback and recommendations to the regions
Finance – Review invoices before the order number is issued and payment is made for promotions/events. Facilitate monthly regional branding payments
Maintaining a database of all branding within regions

Adhoc

Support regions with training needs and assist with the facilitation and monitoring of the training in the regions
Will be required to travel from time to time
Perform other duties as assigned.

What You’ll Bring To The Team:

Demonstrate a good understanding of betting procedures and betting types.
Demonstrate good business acumen skills.
Demonstrate good financial management skills.
Customer service and orientation experience.
Must be able to identify, analyse, organise, and solve problems.
Follows through and delivers results despite obstacles.

Please note that only applicants who meet the stipulated minimum requirements will be considered.

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!

Job Info