Contact Center L&D Coach & Curriculum Designer

Smallon; Johannesburg; On-site; ZAR 400,000 - 540,000; Full time

Job summary

Smollan is seeking an experienced Learning and Development Specialist to design and deliver training programmes, coach employees and assess performance. You will focus on contact centre training and create effective learning content aligned to operational goals.

The role requires strong facilitation skills, instructional design ability, and a track record of driving client satisfaction through well-trained staff. Join a team committed to continuous improvement.

Qualifications

• Diploma or degree in HR, L&D or Education (NQF 5/6).
• Accredited Facilitator.

Responsibilities

• Design and develop engaging training materials (e-learning, workshops, job aids).
• Facilitate training sessions for Field Staff, Contact Centre Sales and Servicing Agents.
• Investigate and address performance gaps; tailor coaching interventions.
• Coordinate end-to-end training logistics and maintain records.
• Evaluate training impact in partnership with the People Development team.

Skills

Facilitation

Instructional Design

Digital Content Creation

Education

Diploma/Degree (NQF 5/6) in HR,L&D, Education

Job description

Smollan is seeking an experienced Learning and Development Specialist to design and deliver training programmes, coach employees and assess performance. You will focus on contact centre training and create effective learning content aligned to operational goals.

The role requires strong facilitation skills, instructional design ability, and a track record of driving client satisfaction through well-trained staff. Join a team committed to continuous improvement.