Consumer Services Administrator - 6 Month Contract - Remote

TransUnion; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Job summary

TransUnion is seeking a Debt Counselling Administrator for a remote position in South Africa. You will manage Debt Counsellor requests, update consumer data, and handle Form 17 and Debt Review status changes while maintaining data integrity and SLA adherence.

The role requires strong customer service, attention to detail, and the ability to work independently. Salesforce experience and excellent written communication are essential for feedback and coordination.

Qualifications

• Matric (Grade 12) or equivalent.
• Strong customer service skills with professionalism under pressure.
• Detail-oriented with a process-driven approach.
• Ability to work independently and follow established processes.
• Experience using Salesforce to manage communications.
• Excellent written communication for feedback with Debt Counsellors.
• Minimum of 1 year in administrative or customer service roles.
• Customer-focused mindset and willingness to learn.
• Good organization and multitasking.

Responsibilities

• Manage incoming requests and emails from Debt Counsellors promptly, accurately and professionally.
• Process Debt Counselling requests and update consumer data across systems.
• Update instructions from Debt Counsellors including Form 17 and Debt Review status codes.
• Manage clearance certificate requests including updates to payment profiles, defaults and status codes.
• Provide clear feedback to Debt Counsellors through Salesforce.
• Work towards performance targets and SLAs including adherence, quality and productivity.
• Maintain accuracy and quality when processing requests and consumer information.
• Support team with additional admin and operational responsibilities.

Skills

Customer service

Attention to detail

Process-driven

Independent working

Salesforce

Communication

Education

Matric (Grade 12) or equivalent

Tools

Salesforce

Job description

TransUnion's Job Applicant Privacy Notice

Team Overview

Our team provides essential back-office support to TransUnion consumers and Debt Counsellors, helping to ensure that requests are processed accurately, efficiently and in line with regulatory and operational requirements.

As a Debt Counselling Administrator, you\'ll play an important role in delivering a reliable service experience by managing Debt Counselling requests, maintaining accurate consumer information and supporting the team in meeting its service commitments.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

• Manage incoming requests and emails from Debt Counsellors promptly, accurately and professionally.
• Process Debt Counselling requests and ensure that the correct consumer data and information are accurately updated across relevant systems.
• Update instructions received from Debt Counsellors, including changes relating to Form 17 and Debt Review status codes.
• Manage clearance certificate requests, including the required updates to payment profiles, defaults and status codes.
• Provide clear and timely feedback to Debt Counsellors through Salesforce.
• Consistently work towards individual performance targets that support departmental Service Level Agreements (SLAs), including schedule adherence, quality and productivity requirements.
• Maintain high standards of accuracy and quality when processing requests and consumer information.
• Work in accordance with company and departmental policies, procedures, regulatory requirements and compliance standards.
• Support the team with additional administrative and operational responsibilities as required.

Required Knowledge And Experiences

• Matric (Grade 12) or equivalent.
• Strong customer service skills, with the ability to remain professional and calm when dealing with challenging or dissatisfied customers.
• A process-driven approach with strong attention to detail and the ability to follow tasks through to completion.
• Ability to work independently, use initiative and make appropriate decisions within established processes.
• Ability to work accurately with electronic systems and consumer information.
• Ability to communicate and provide feedback through Salesforce.
• Strong written communication skills for managing queries and correspondence with Debt Counsellors.
• At least 1 year of experience in an administrative or customer service environment.
• A strong customer-focused and service-oriented mindset.
• Confidence in asking questions and seeking clarification when requirements or instructions are unclear.
• Good organisation and follow-through when managing multiple requests and priorities.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company\'s Employment Equity plan and targets.

Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibre-ready home environment that supports confidential and comfortable day-to-day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you\'ll work with exceptional people across the globe, pioneering products, and cutting-edge technology that truly matters.

At TransUnion GCC Africa, you\'ll join a purpose-driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work-from-home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Admin Asst I, Administration