Consumer Services Administrator - 6 Month Contract - Remote

TransUnion LLC; Johannesburg; Remote; ZAR 180,000 - 260,000; Full time

Job summary

TransUnion GCC Africa seeks a Debt Counselling Administrator to support back‑office operations remotely. The role focuses on managing Debt Counselling requests, maintaining accurate consumer data, and providing timely feedback to Debt Counsellors through Salesforce.

You will work remotely, with occasional in-person events as needed, and contribute to service level agreements by processing requests accurately and efficiently while following regulatory standards.

Qualifications

• Strong customer service skills and professional communication.
• Process-driven with high attention to detail and ability to follow through.
• Ability to work independently and use initiative within established processes.
• Proficiency with Salesforce for updates and feedback.
• Clear written communication for queries and correspondence.

Responsibilities

• Manage incoming requests and emails from Debt Counsellors promptly and professionally.
• Update consumer data across systems and process Debt Counselling requests.
• Update Form 17 and Debt Review status codes as required.
• Handle clearance certificate requests and payment profile updates.
• Provide timely feedback to Debt Counsellors via Salesforce.
• Meet SLA targets with accuracy and productivity.
• Adhere to policies, procedures, and regulatory standards.
• Support team with additional administrative responsibilities as needed.

Skills

Customer service

Attention to detail

Salesforce

Written communication

Independent worker

Organizational skills

Education

Matric / Grade 12

Tools

Salesforce

Job description

TransUnion's Job Applicant Privacy Notice Team Overview

Our team provides essential back‑office support to TransUnion consumers and Debt Counsellors, helping to ensure that requests are processed accurately, efficiently and in line with regulatory and operational requirements.

As a Debt Counselling Administrator, you’ll play an important role in delivering a reliable service experience by managing Debt Counselling requests, maintaining accurate consumer information and supporting the team in meeting its service commitments.

This is a remote position which may require occasional in‑person attendance at work‑related events at the discretion of management.

Role Overview And Core Responsibilities

Manage incoming requests and emails from Debt Counsellors promptly, accurately and professionally.

Process Debt Counselling requests and ensure that the correct consumer data and information are accurately updated across relevant systems.

Update instructions received from Debt Counsellors, including changes relating to Form 17 and Debt Review status codes.

Manage clearance certificate requests, including the required updates to payment profiles, defaults and status codes.

Provide clear and timely feedback to Debt Counsellors through Salesforce.

Consistently work towards individual performance targets that support departmental Service Level Agreements (SLAs), including schedule adherence, quality and productivity requirements.

Maintain high standards of accuracy and quality when processing requests and consumer information.

Work in accordance with company and departmental policies, procedures, regulatory requirements and compliance standards.

Support the team with additional administrative and operational responsibilities as required.

Required Knowledge And Experiences

Matric (Grade 12) or equivalent.

Strong customer service skills, with the ability to remain professional and calm when dealing with challenging or dissatisfied customers.

A process‑driven approach with strong attention to detail and the ability to follow tasks through to completion.

Ability to work independently, use initiative and make appropriate decisions within established processes.

Ability to work accurately with electronic systems and consumer information.

Ability to communicate and provide feedback through Salesforce.

Strong written communication skills for managing queries and correspondence with Debt Counsellors.

At least 1 year of experience in an administrative or customer service environment.

A strong customer‑focused and service‑oriented mindset.

Confidence in asking questions and seeking clarification when requirements or instructions are unclear.

Good organisation and follow‑through when managing multiple requests and priorities.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work.

You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted.

A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment.

As a credit bureau, certain roles also require a clear credit record.

Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity.

We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally.

With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.

• At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development.
• We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.