Concierge Supervisor

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Staff discounts

Professional development

Prestigious environment

Job summary

Placements24 is seeking a Concierge Supervisor for a prestigious Bloemfontein hotel to elevate guest experiences through personalized recommendations and seamless service.

You will oversee the concierge desk, train the team, and ensure high-quality service while maintaining deep knowledge of local attractions, dining, and events. Weekend and holiday availability is required to ensure guest satisfaction.

Qualifications

• Minimum of 2 years in concierge/guest relations, with some supervisory experience preferred.
• Extensive knowledge of Bloemfontein and surrounding areas, including attractions, dining and events.
• Excellent communication, interpersonal, and problem-solving skills.
• A polished and professional presentation.

Responsibilities

• Oversee the daily operations of the concierge desk, ensuring efficient and high-quality service.
• Assist guests with requests ranging from restaurant reservations and theatre bookings to transportation and local recommendations.
• Train, guide, and motivate the concierge team to deliver exceptional guest service.
• Maintain an up-to-date knowledge of local events, attractions, and dining options.
• Liaise with external vendors and service providers to fulfill guest requests.
• Handle guest inquiries and issues related to concierge services with professionalism and tact.

Skills

Guest relations

Leadership

Communication

Problem-solving

Local knowledge

Job description

About the Role

Our client, an esteemed hotel in Bloemfontein , is seeking a knowledgeable and charismatic Concierge Supervisor . This role is crucial for enhancing the guest experience by providing personalized recommendations, assistance, and information about local attractions, dining, and entertainment. You will lead a small team of concierges, ensuring they offer impeccable service and possess deep local knowledge. The ideal candidate is a proactive problem-solver with a refined demeanor and a genuine desire to create memorable stays for guests.

Key Responsibilities

• Oversee the daily operations of the concierge desk, ensuring efficient and high-quality service.
• Assist guests with requests ranging from restaurant reservations and theatre bookings to transportation and local recommendations.
• Train, guide, and motivate the concierge team to deliver exceptional guest service.
• Maintain an up-to-date knowledge of local events, attractions, and dining options.
• Liaise with external vendors and service providers to fulfill guest requests.
• Handle guest inquiries and issues related to concierge services with professionalism and tact.

Requirements

• Minimum of 2 years of experience in a concierge or guest relations role, with some supervisory experience preferred.
• Extensive knowledge of Bloemfontein and its surrounding areas, including attractions, dining, and cultural events.
• Excellent communication, interpersonal, and problem-solving skills.
• A polished and professional presentation.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary and potential for gratuities.
• Medical aid and pension fund benefits.
• Staff discounts on hotel services and dining.
• Opportunities for professional development in guest relations.
• A prestigiousworkenvironmentintheheartoftheFreeState.