Complaints Resolution Admin & Data Support Specialist

Salt Employee Benefits; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Salt EB is seeking a meticulous Administrative Assistant in the Complaints Resolution department at their Midrand Offices. The role focuses on analysing data, resolving complex queries, and ensuring accuracy and quality in service delivery.

The candidate will manage FSCA queries, maintain records, and produce weekly and monthly reports for stakeholders while upholding Salt EB’s service standards and policies.

Qualifications

• Matric (Legal Studies) is required.
• 3 to 5 years’ experience in a similar position.
• Pension law added advantage.
• FICA awareness, and POPIA and TCF training.

Responsibilities

• Assist with data capturing and determinations and provide general administrative support.
• Provide administrative support to the Complaints Resolution department by accurately recording new complaints and determinations received, monitoring the central mailbox, distributing queries to the relevant personnel, and maintaining accurate records to support the efficient handling and resolution of complaints.
• Record and track complaints and determinations received from the PFA, the FSCA and other sources.
• Maintain a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant authorities.
• Monitor the outcomes of PFA determinations issued and ensure adherence.
• Provide a weekly report on all complaints to Management.
• Provide monthly reports to the relevant stakeholders.
• Meet production standards in terms of quality and quantity.
• Ensure that written and verbal communication, both internal and external, is handled professionally and within the agreed service level agreements.

Skills

Written communication

Stakeholder management

Industry knowledge

Accuracy

Work under pressure

Interpersonal skills

Cross-team collaboration

Time management

Data analysis

CRM

Education

Matric (Legal Studies)

Tools

CRM

Job description

Salt EB is seeking a meticulous Administrative Assistant in the Complaints Resolution department at their Midrand Offices. The role focuses on analysing data, resolving complex queries, and ensuring accuracy and quality in service delivery.

The candidate will manage FSCA queries, maintain records, and produce weekly and monthly reports for stakeholders while upholding Salt EB’s service standards and policies.