Complaints Administrator Intern

takealot.com; Cape Town; On-site; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Mentorship Program

Online Learning

Market-related remuneration

Job summary

Takealot, South Africa's leading online retailer, is seeking a talented Complaints Administrator Intern to join our team in Cape Town. This entry-level role requires an N6 and offers exposure to investigations, logistics, and cross-department collaboration within a dynamic hyper-growth environment.

You will develop skills in data interpretation, communication, and problem-solving while contributing to timely resolutions and high-quality customer service.

Qualifications

• N6
• No prior work experience required — this is an entry-level internship

Responsibilities

• Assist the complaints administrative process and resolution thereof.
• Understand the departments’ policies to facilitate investigations within timelines.
• Understand the end-to-end delivery process to investigate and resolve logistic escalations and provide feedback.
• Liaise with Fulfilment branches, DCs, Supply Chain and team leads to drive resolution.
• Liaise with customer service to obtain further information for investigation resolution.
• Build and maintain sustainable stakeholder relationships.
• Provide general organising and administrative support.
• Perform other related duties as required.

Skills

Computer literacy

MS Office Suite

Communication skills

Time management

Data interpretation

Problem-solving

Adaptability

Attention to detail

Teamwork

Education

N6

Job description

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Key Responsibilities

• To assist the complaints administrative process and resolution thereof.
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.
• Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution.
• Liaising with customer service to obtain further information to facilitate investigation resolution.
• Building and maintaining sustainable business relationships amongst stakeholders.
• General organizing and administrative support as required.
• Performs other related duties, in accordance with operational business requirements.

Requirements & Qualifications:

• N6
• No prior work experience required — this is an entry-level internship

Skills Required:

• Computer Literacy: Be able to utilise computers and digital platforms.
• Software proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Good written, verbal, and visual communication skills.
• Good time management and organisational skills.
• Capability to collect, interpret, and present data.
• Excellent problem-solving skills and logical thinker.
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Must be able to work well under pressure with a strong attention to detail.
• Good interpersonal skills - must be able to work well as an individual as well as part of a team.

Attributes Required:

• Good problem-solving skills and logical thinker.
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Self-starter able to initiate new projects (where able).
• Strong communication skills, both verbal and written.
• Good time management working towards daily/weekly KPI’s.
• Willingness to learn and grow within the team and company.
• Reading, understanding and compiling reports advantageous
• Focused, self-motivated and target driven; determined to succeed.
• Willingness to learn and grow within the team and company.

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Key Responsibilities

• To assist the complaints administrative process and resolution thereof.
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.
• Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution.
• Liaising with customer service to obtain further information to facilitate investigation resolution.
• Building and maintaining sustainable business relationships amongst stakeholders.
• General organizing and administrative support as required.
• Performs other related duties, in accordance with operational business requirements.

Requirements & Qualifications:

• N6
• No prior work experience required — this is an entry-level internship

Skills Required:

• Computer Literacy: Be able to utilise computers and digital platforms.
• Software proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Good written, verbal, and visual communication skills.
• Good time management and organisational skills.
• Capability to collect, interpret, and present data.
• Excellent problem-solving skills and logical thinker.
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Must be able to work well under pressure with a strong attention to detail.
• Good interpersonal skills - must be able to work well as an individual as well as part of a team.

Attributes Required:

• Good problem-solving skills and logical thinker.
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Self-starter able to initiate new projects (where able).
• Strong communication skills, both verbal and written.
• Good time management working towards daily/weekly KPI’s.
• Willingness to learn and grow within the team and company.
• Reading, understanding and compiling reports advantageous
• Focused, self-motivated and target driven; determined to succeed.
• Willingness to learn and grow within the team and company.

This is an 18-month contract

High Level:

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.