Community Facilitator - Social Support

Placements24; Soweto; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Supportive team

Community impact

Job summary

Placements24 is seeking a compassionate Community Facilitator to join our Social Support team in Soweto. You will connect residents with essential services, assess needs, and guide families to available programs, resources, and grants.

This role emphasizes empathy, strong communication, and the ability to work with diverse communities. You will travel within the Soweto area, organize community workshops, and maintain records of referrals and outcomes.

Qualifications

• Grade 12 minimum; higher qualification is advantageous.
• Experience in community-based social support or client services.
• Knowledge of Soweto area social services.
• Strong interpersonal and listening skills.
• Ability to work empathetically with diverse populations.
• Willingness to travel and flexible hours.

Responsibilities

• Identify social support needs and provide guidance.
• Refer clients to relevant services and resources.
• Facilitate access to healthcare, education, and social grants.
• Organize community workshops and awareness campaigns.
• Develop relationships with local organizations and service providers.
• Maintain accurate records of client interactions and follow-ups.

Skills

Interpersonal skills

Communication

Listening

Empathy

Flexibility

Travel readiness

Education

Grade 12 certificate

Tertiary qualification advantageous

Job description

About the Role

Our client is seeking a compassionate and dedicated Community Facilitator to join their Social Support team based in Soweto . This role is central to connecting community members with essential services, resources, and support networks. You will act as a key point of contact, identifying needs, providing guidance, and empowering individuals and families to improve their well-being and overcome challenges. This position offers a rewarding opportunity to make a direct and tangible difference in the lives of residents in the Gauteng community, fostering resilience and social cohesion.

Key Responsibilities

• Engage with community members to identify their social support needs and challenges.
• Provide information and referrals to relevant services, programs, and resources.
• Facilitate access to essential support systems such as healthcare, education, and social grants.
• Organize and assist in community workshops and awareness campaigns.
• Build and maintain positive working relationships with local organizations and service providers.
• Maintain accurate records of client interactions, referrals, and follow-ups.

Requirements

• Minimum of a Grade 12 certificate; relevant tertiary qualification is advantageous.
• Experience in a community-based role, social support, or client services.
• Good understanding of social services and resources available in the Soweto area.
• Strong interpersonal, communication, and listening skills.
• Ability to work empathetically with diverse populations.
• Willingness to travel within the community and work flexible hours as needed.

Benefits

• Competitive salary and benefits.
• Opportunities for training and skill development.
• Supportive team environment focused on community impact.
• A chance to build stronger community bonds in Soweto .
• Meaningful work contributing to the well-being of residents.