Commercial Property Claims Adjuster

Placements24; Richards Bay; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Company vehicle or travel allowance

Medical aid

Retirement savings plan

Professional development opportunities

Bonuses

Paid time off

Wellness programs

Career progression

Employee wellness programs

Job summary

Placements24 is seeking a Commercial Property Claims Adjuster in Richards Bay, KwaZulu-Natal. The role focuses on investigating, evaluating, and negotiating settlements for complex commercial property claims with on-site duties and policy interpretation.

You will analyze construction details, assess damage, and work with experts to finalize settlements, while maintaining documentation and timely stakeholder communication. Travel within the Richards Bay region is required.

Qualifications

• 4+ years of commercial property claims experience.
• Knowledge of building construction and repair processes.
• Strong analytical, negotiation and problem-solving skills.
• Proficiency in claims management software and estimating tools, e.g., Xactimate.
• Excellent report writing and documentation skills.

Responsibilities

• Conduct thorough on-site investigations of commercial property damage incidents.
• Assess the scope of damage and cause of loss.
• Review and interpret policies to determine coverage.
• Prepare damage estimates and repair scopes with external experts.
• Negotiate settlements with policyholders, their representatives, and legal counsel.
• Manage a portfolio of complex commercial property claims.
• Ensure compliance with company standards and regulatory requirements.
• Maintain well-documented claim files and timely communication with stakeholders.
• Identify subrogation or recovery opportunities where applicable.

Skills

Negotiation

Analytical thinking

Communication

Report writing

Time management

Education

Insurance qualification

Tools

Xactimate

Job description

About the Role

Our client, a reputable and expanding insurance provider, is seeking a highly competent Commercial Property Claims Adjuster to join their professional team in Richards Bay, KwaZulu-Natal. This role is integral to our client's commitment to providing exceptional claims service to their commercial clients. The successful candidate will be responsible for investigating, evaluating, and negotiating settlements for complex commercial property insurance claims. This position requires a meticulous approach, a strong understanding of building construction, and the ability to navigate intricate policy wordings. If you are a results-oriented professional with a passion for resolving challenging claims and contributing to client satisfaction, this is an excellent opportunity. We are looking for an individual who can demonstrate excellent judgment and deliver timely, fair outcomes for our valued commercial clientele.

Key Responsibilities

• Conduct thorough on-site investigations of commercial property damage incidents.
• Accurately assess the scope of damage and determine the cause of loss.
• Review and interpret commercial property insurance policies to ensure coverage.
• Prepare detailed damage estimates and repair scopes, often in collaboration with external experts.
• Negotiate claim settlements with policyholders, their representatives, and legal counsel.
• Manage a portfolio of complex commercial property claims efficiently and effectively.
• Ensure all claims handling is conducted in line with company best practices and regulatory requirements.
• Maintain comprehensive and well-documented claim files.
• Provide clear and timely communication to all stakeholders involved in the claims process.
• Identify opportunities for subrogation or recovery where applicable.

Requirements

• Minimum of 4 years of experience as a Claims Adjuster, with a significant focus on commercial property.
• Demonstrable knowledge of building construction, repair processes, and materials.
• Strong understanding of various commercial property insurance policies and endorsements.
• Excellent analytical, negotiation, and problem-solving skills.
• Proficiency in claims management software and estimating tools (e.g., Xactimate).
• Strong report writing and documentation skills.
• Relevant professional certifications or qualifications in insurance or property assessment are highly desirable.
• Ability to work independently and manage time effectively to meet deadlines.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients.
• A valid driver's license and willingness to travel within the Richards Bay region.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive medical aid and retirement savings plan.
• Company vehicle or travel allowance provided.
• Opportunities for specialized training and professional development in commercial claims.
• A supportive and collaborative work environment within a well-established company in KwaZulu-Natal.
• Performance-based incentives and annual bonuses.
• Generous paid time off.
• Access to advanced claims assessment technology and resources.
• Career progression opportunities within the organization.
• Employee wellness programs.