Commercial Manager

Sun Slots; Wes-Kaap; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Grand Gaming Western Cape (RF) (Pty) Ltd, a subsidiary of the Sun Slots Group, seeks a Cape Town-based Commercial Manager to lead and develop the commercial team, drive revenue, acquisition and retention, and manage key venue relationships.

The role will drive regional commercial strategies, oversee budgets, and partner with marketing, product development and operations to deliver profitable growth while ensuring regulatory compliance and customer-centric service levels.

Qualifications

• Grade 12/Matric is required.
• Certification in Sales/Key Account Management preferred.
• 8–10 years in commercial management with revenue experience.

Responsibilities

• Develop and execute regional commercial strategies and manage the full sales cycle, from lead generation and forecasting to contract negotiation and closure, to achieve revenue targets and market share growth.
• Manage key client accounts and foster strong relationships with strategic venue partners and distributors to maximise business opportunities and drive long-term client retention.
• Analyse regional market trends, competitor activities, and customer feedback to identify emerging commercial opportunities, inform strategic adjustments, and expand venue reach.
• Collaborate with marketing, product development, and operations teams to ensure commercial strategies are integrated, supported across the business, and aligned with operational delivery.
• Monitor, report on, and govern commercial performance and sales forecasts while identifying and mitigating commercial risks to ensure strict compliance with regulatory standards and internal policies.
• Embed Customer Centricity in the commercial team by monitoring service quality, resolving escalations, and improving turnaround times for internal and external customers.
• Lead, develop, and hold accountable the commercial team, setting clear performance expectations, building capability, and sustaining engagement in line with the people practices of Sun International.
• Manage the allocated commercial budget and resources responsibly, ensuring spend remains within approved budget and delivers value for money for commercial initiatives.

Skills

Commercial leadership

Sales strategy

Negotiation

Customer relationship management

Financial acumen

Education

Grade 12/Matric

Degree in Business/Marketing/Commerce

Tools

CRM systems

Sales analytics tools

Job description

Grand Gaming Western Cape (RF) (Pty) Ltd, a subsidiary of the Sun Slots Group, is looking for a Cape Town-based Commercial Manager. The successful candidate will be responsible for leading and developing the commercial team, driving revenue generation, customer acquisition and retention, managing key venue relationships, identifying new business opportunities, and ensuring commercial performance and profitability objectives are achieved.

RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

• Develop and execute regional commercial strategies and manage the full sales cycle, from lead generation and forecasting to contract negotiation and closure, to achieve revenue targets and market share growth.
• Manage key client accounts and foster strong relationships with strategic venue partners and distributors to maximise business opportunities and drive long-term client retention.
• Analyse regional market trends, competitor activities, and customer feedback to identify emerging commercial opportunities, inform strategic adjustments, and expand venue reach.
• Collaborate with marketing, product development, and operations teams to ensure commercial strategies are integrated, supported across the business, and aligned with operational delivery.
• Monitor, report on, and govern commercial performance and sales forecasts while identifying and mitigating commercial risks to ensure strict compliance with regulatory standards and internal policies.
• Embed Customer Centricity in the commercial team by monitoring service quality, resolving escalations, and improving turnaround times for internal and external customers.
• Lead, develop, and hold accountable the commercial team, setting clear performance expectations, building capability, and sustaining engagement in line with the people practices of Sun International.
• Manage the allocated commercial budget and resources responsibly, ensuring spend remains within approved budget and delivers value for money for commercial initiatives.

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:

Required

• Grade 12/Matric
• Certification in Sales Management or Key Account Management
• Valid Drivers License

Preferred

• Relevant Degree in Business, Marketing, Commerce or a related discipline

Experience

• 8–10 years’ experience in commercial management or a related field
• 2–3 years’ experience leading a commercial or sales team
• Proven track record of achieving sales targets and driving revenue growth in a competitive environment
• Experience in the hospitality, gaming or entertainment industry will be advantageous

Skills and Knowledge

• Advanced knowledge of commercial strategies, sales methodologies and business development principles
• Working knowledge of market analysis, competitor intelligence and customer segmentation
• Familiarity with CRM systems and sales analytics tools
• Understanding of relevant regulatory frameworks and compliance requirements within the gaming and hospitality sector
• Strong financial and commercial acumen
• Strong negotiation, analytical, customer relationship management and people leadership skills
• Ability to make data-driven decisions and resolve complex operational and commercial challenges

Equity

Preference will be given to applicants from designated groups in line with the provisions of the employment Equity Act, No. 55 of 1998, as amended, Sun Slots internal recruitment policy and unit specific employment equity plans

POPIA Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the Privacy Statement.

Please note that should you not be contacted within 21 days after the closing date of this advertisement, please accept that your application has been unsuccessful.