Commercial Manager

Bluff Personnel; South Africa; On-site; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive commission structure

Medical aid

Retirement annuity

Ongoing professional development

Modern Durban office

Networking opportunities

Job summary

Bluff Personnel in Durban, KwaZulu-Natal, is seeking a client-focused Insurance Broker to manage a diverse client portfolio and provide tailored coverage options. You will source quotes, negotiate terms, and guide clients through policy lifecycles from application to renewal, delivering excellent service and relationship growth.

The ideal candidate has proven insurance experience, strong communication and negotiation skills, and is familiar with CRM systems.

Qualifications

• Proven experience as an Insurance Broker or similar client-facing role in the insurance industry.
• Sound knowledge of different insurance products (life, health, property, commercial).
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and sales abilities.
• Familiarity with insurance brokerage software and CRM systems.

Responsibilities

• Engage with clients to identify their insurance requirements across lines of business.
• Provide expert advice on appropriate insurance products and coverage options.
• Source, compare, and present quotes from multiple providers to clients.
• Negotiate terms and premiums with insurers on behalf of clients.
• Manage the policy lifecycle from application to renewal, ensuring client satisfaction.
• Build and maintain long-lasting relationships with a portfolio of clients.
• Cross-sell and up-sell relevant insurance products as opportunities arise.
• Stay updated on industry trends, products and regulatory changes impacting KwaZulu-Natal.
• Handle client inquiries, concerns, and claims support efficiently and professionally.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Client-facing

Negotiation

Sales

CRM experience

Communication

Education

FAIS accreditation

Tools

CRM software

Job description

Insurance Broker - Client Relationship Manager

About the Role Our client, a well-established insurance brokerage firm, is actively seeking a dedicated and client-focused Insurance Broker to join their vibrant team in **Durban**, **KwaZulu-Natal**. This role is perfect for an individual passionate about providing exceptional service and building long-term relationships with a diverse clientele. You will be responsible for understanding clients' insurance needs, offering tailored advice, and securing the most suitable policies from a range of providers. The ideal candidate possesses strong communication skills, a comprehensive understanding of the insurance market, and a commitment to ethical practices. As a key player in the **Durban** office, you will contribute to the growth and success of the brokerage by nurturing existing client relationships and attracting new business. We are looking for a proactive professional who can navigate the complexities of the insurance landscape and deliver clear, actionable recommendations. This position offers a unique opportunity to develop your career within a supportive and reputable organization, making a tangible difference to your clients' financial security.

Key Responsibilities

• Engage with clients to identify their unique insurance requirements across various lines of business.
• Provide expert advice on appropriate insurance products and coverage options.
• Source, compare, and present insurance quotes from multiple providers to clients.
• Negotiate terms and premiums with insurance companies on behalf of clients.
• Manage the entire policy lifecycle, from initial application to renewal, ensuring client satisfaction.
• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Actively seek opportunities to cross-sell and up-sell relevant insurance products.
• Stay updated on industry trends, new products, and regulatory changes impacting the **KwaZulu-Natal** insurance market.
• Handle client inquiries, concerns, and claims support efficiently and professionally.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Proven experience as an Insurance Broker or similar client-facing role in the insurance industry.
• Sound knowledge of different insurance products (e.g., life, health, property, commercial).
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and sales abilities.
• Ability to build rapport and trust with clients.
• Detail-oriented with strong organizational skills.
• Familiarity with insurance brokerage software and CRM systems.
• Relevant industry certifications (e.g., FAIS accreditation) are essential.
• A genuine passion for client service and problem-solving.
• Must reside in or be willing to commute to **Durban**, **South Africa**.

Benefits

• Competitive commission structure and potential for high earnings.
• Basic salary reflecting experience and expertise.
• Medical aid benefits and gap cover.
• Retirement annuity options.
• Ongoing training and professional development opportunities.
• A supportive team environment in a well-regarded **Durban** brokerage.
• Opportunities to network within the **KwaZulu-Natal** business community.
• Modern office facilities.
• Client acquisition incentives.