Commercial Insurance Claims Adjuster

Placements24; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Company-provided vehicle

Medical benefits

Retirement benefits

Paid time off

Job summary

Placements24 in Cape Town is seeking a diligent and experienced Commercial Insurance Claims Adjuster to manage and resolve complex commercial claims efficiently and fairly. Based in Cape Town, you will be responsible for investigating insurance claims, determining liability, negotiating settlements, and ensuring policyholder satisfaction.

This role requires a strong understanding of commercial insurance policies and legal frameworks, combined with excellent investigative and communication

Qualifications

• 3–5 years of experience as a commercial claims adjuster.
• In-depth knowledge of commercial policies, legal principles, and investigation techniques.
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities with attention to detail.
• Proficiency in claims management software and standard office applications.

Responsibilities

• Investigate, assess, and evaluate commercial insurance claims, determining coverage and liability based on policy terms.
• Conduct interviews with claimants, witnesses, and other relevant parties to gather information.
• Review police reports, medical records, and documentation to support investigations.
• Negotiate settlements with claimants and legal representatives for fair resolutions.
• Manage a caseload of claims with accurate records in the management system.
• Collaborate with legal counsel and experts to resolve complex claims.

Skills

Negotiation

Communication

Interpersonal skills

Analytical thinking

Problem solving

Attention to detail

Claims management software

Tools

Claims management software

MS Office

Job description

About the Role

Our client is seeking a diligent and experienced Commercial Insurance Claims Adjuster to manage and resolve complex commercial claims efficiently and fairly. Based in the vibrant city of Cape Town , you will be responsible for investigating insurance claims, determining liability, negotiating settlements, and ensuring policyholder satisfaction. This role requires a strong understanding of commercial insurance policies and legal frameworks, combined with excellent investigative and communication skills. You will play a crucial role in upholding the company's reputation for excellent customer service and fair claim handling, contributing to the smooth operation of the claims department.

Key Responsibilities

• Investigate, assess, and evaluate commercial insurance claims, determining coverage and liability based on policy terms.
• Conduct thorough interviews with claimants, witnesses, and other relevant parties to gather necessary information.
• Review police reports, medical records, and other documentation to support claim investigations.
• Negotiate settlements with claimants and legal representatives, ensuring fair and timely resolution.
• Manage a caseload of claims, maintaining accurate and detailed records within the claims management system.
• Collaborate with legal counsel and other experts when necessary to resolve complex claims.

Requirements

• Minimum of 3-5 years of experience as a Claims Adjuster , specifically handling commercial insurance claims.
• In-depth knowledge of commercial insurance policies, legal principles, and claims investigation techniques.
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail.
• Proficiency in claims management software and standard office applications.
• Relevant professional qualifications or certifications in insurance claims are preferred.

Benefits

• Attractive annual salary commensurate with experience.
• Company-provided vehicle for business use.
• Comprehensive medical and retirement benefits.
• Paid time off for vacation, sick leave, and professional development.
• A supportive work environment with opportunities for growth and specialization.