Commercial Cleaning Service Manager

Placements24; Gqeberha; Híbrido; ZAR 420.000 - 560.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Provident fund

Hybrid work model

Descripción de la vacante

WhatJobs Direct is seeking an experienced Commercial Cleaning Service Manager to oversee Port Elizabeth operations in a hybrid role. You will manage cleaning teams, ensure quality, safety, and client satisfaction, and drive service improvements.

The ideal candidate has 4+ years in cleaning services management, strong leadership, and a proven track record in client relations. Travel within the Port Elizabeth area is required, with reporting duties and budgets to manage.

Formación

• Minimum 4 years of experience in managing commercial cleaning services or facilities management.
• Proven experience in supervising cleaning staff and operations.
• Strong understanding of cleaning techniques, equipment, and chemicals used in commercial settings.
• Excellent customer service and client relationship management skills.
• Effective leadership, communication, and organizational abilities.
• Knowledge of health and safety regulations relevant to cleaning industry.
• Ability to work independently and as part of a team, with a hybrid work model.
• Proficiency in using Microsoft Office Suite for reporting and communication.
• A valid driver’s license and willingness to travel within Port Elizabeth and surrounding areas.

Responsabilidades

• Manage and supervise cleaning teams, ensuring effective scheduling, task allocation, and performance monitoring.
• Conduct regular site inspections to ensure quality standards, safety protocols, and client satisfaction.
• Build and maintain strong relationships with commercial clients, addressing their needs and resolving issues promptly.
• Oversee the procurement and management of cleaning supplies, equipment, and machinery.
• Develop and implement operational procedures to enhance efficiency and service delivery.
• Ensure compliance with health, safety, and environmental regulations.
• Train and mentor cleaning staff, fostering a positive and productive work environment.
• Manage operational budgets, including labor costs and supply expenses.
• Prepare regular performance reports for senior management, detailing operational metrics and client feedback.
• Identify opportunities for service improvement and business development within the commercial sector.

Conocimientos

Leadership

Client relationship management

Operations management

Team supervision

Herramientas

Microsoft Office Suite

Descripción del empleo

About the Role

Our client, WhatJobs Direct, is seeking a proactive and experienced Commercial Cleaning Service Manager to oversee operations in Port Elizabeth, Eastern Cape . This hybrid role involves managing teams, client relationships, and operational quality, with a blend of on-site supervision and remote administrative duties. You will be responsible for ensuring that our commercial cleaning services consistently meet and exceed client expectations, maintaining high standards of cleanliness, safety, and efficiency. The ideal candidate will have a strong background in cleaning services management, excellent leadership skills, and a commitment to delivering exceptional customer service. You will play a key role in the growth and success of our cleaning division within the region.

Key Responsibilities

• Manage and supervise cleaning teams, ensuring effective scheduling, task allocation, and performance monitoring.
• Conduct regular site inspections to ensure quality standards, safety protocols, and client satisfaction are met.
• Build and maintain strong relationships with commercial clients, addressing their needs and resolving any issues promptly.
• Oversee the procurement and management of cleaning supplies, equipment, and machinery.
• Develop and implement operational procedures to enhance efficiency and service delivery.
• Ensure compliance with all health, safety, and environmental regulations.
• Train and mentor cleaning staff, fostering a positive and productive work environment.
• Manage operational budgets, including labor costs and supply expenses.
• Prepare regular performance reports for senior management, detailing operational metrics and client feedback.
• Identify opportunities for service improvement and business development within the commercial sector.

Requirements

• A minimum of 4 years of experience in managing commercial cleaning services or facilities management.
• Proven experience in supervising cleaning staff and operations.
• Strong understanding of cleaning techniques, equipment, and chemicals used in commercial settings.
• Excellent customer service and client relationship management skills.
• Effective leadership, communication, and organizational abilities.
• Knowledge of health and safety regulations relevant to the cleaning industry.
• Ability to work independently and as part of a team, with a flexible approach to the hybrid work model.
• Proficiency in using Microsoft Office Suite for reporting and communication.
• A valid driver's license and willingness to travel within Port Elizabeth and surrounding areas are essential.
• A proactive attitude and a strong commitment to quality and service excellence.

Benefits

This hybrid position offers a competitive salary, comprehensive benefits package including medical aid and a provident fund, and opportunities for professional development and career progression. You will work with a reputable company committed to high standards and client satisfaction. Enjoy the flexibility of a hybrid work model that supports both remote work and necessary on-site engagement in Port Elizabeth . We value our employees and provide a supportive work environment. Join us and contribute to providing essential cleaning services across the Eastern Cape .