Commercial Claims Advisor | End-to-End, Client-Focused

Miway Insurance Limited; Midrand; Sur place; ZAR 300 000 - 420 000; Plein temps

Résumé du poste

MiWay is hiring a Business Insurance Claims Advisor to manage a portfolio of commercial motor and non-motor claims. The role requires 3–5 years' experience in short-term insurance claims, with strong technical knowledge and client-focused service.

You'll handle end-to-end lifecycle, liaise with brokers and policyholders, ensure regulatory compliance, and maintain thorough claim records. A tertiary qualification in insurance is advantageous.

Qualifications

• Grade 12/Standard 10/NQF 4
• A relevant tertiary qualification in insurance, business, or risk management is advantageous
• Minimum 3–5 years' experience in short-term insurance claims

Responsabilités

• End-to-End Claims Management: Manage the full lifecycle of assigned commercial claims, including registration, assessment, negotiation, and settlement, ensuring adherence to SLAs.
• Policy Application and Assessment: Interpret and apply policy terms to determine claim validity and liability for fair outcomes.
• Client and Broker Communication: Act as primary contact for policyholders and brokers with clear, professional updates.
• Risk Identification and Compliance: Adhere to regulatory requirements, internal protocols and FAIS; flag potential fraud or leakage.
• Record Keeping and Administration: Maintain accurate records of all claim activities and decisions.

Connaissances

Claims knowledge

Client service

Decision making

Communication

Organisation & time management

Problem solving

Attention to detail

Formation

Grade 12 / Std 10

Tertiary qualification in insurance or risk management (advantageous)

Description du poste

MiWay is hiring a Business Insurance Claims Advisor to manage a portfolio of commercial motor and non-motor claims. The role requires 3–5 years' experience in short-term insurance claims, with strong technical knowledge and client-focused service.

You'll handle end-to-end lifecycle, liaise with brokers and policyholders, ensure regulatory compliance, and maintain thorough claim records. A tertiary qualification in insurance is advantageous.