Claims Investigator (CPT)

Miway Insurance Limited; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

MiWay Insurance Limited in Cape Town is seeking a Claims Investigator to join the Investigations Team. The role focuses on validating claims, conducting thorough investigations, and delivering reports in line with MiWay policy.

You will engage with clients, brokers and SAPS officials, while meeting deadlines and maintaining high professional standards. You must have at least 3 years of claims investigation experience (accident claims preferred), a valid driver’s license, and a vehicle.

Qualifications

• Minimum 3 years Claims Investigations experience, especially with Accident claims
• Own vehicle and valid SA driver’s license
• Solid understanding of claims systems, investigations and legal processes

Responsibilities

• Validate claims by meeting clients, Brokers, SAPS officials and witnesses
• Compile investigations reports and maintain MiWay Claims Philosophy
• Manage validations of accident claims and related investigations
• Meet departmental goals for Commercial and Personal line investigations
• Administer assigned claims and tasks, manage client and broker expectations
• Maintain timelines for processing of claims and provide guidance to team

Skills

Client liaison

Investigation techniques

Communication

Time management

Attention to detail

Problem solving

Multitasking

Pressure handling

Education

Grade 12

Tertiary qualification (advantage)

Job description

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Purpose of the Role Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2026 as, Claims Investigator based in Cape Town

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Tertiary qualification will be an added advantage.

General Experience

• Minimum 3 years Claims Investigations experience, more specifically Accident claims
• Any field investigations experience, e.g from law enforcement agencies, etc.
• Experience in Personal lines and commercial products essential.
• Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes

Deliverables include, but will not be limited to;

• Own vehicle and valid South African driver’s license.
• Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
• Managing validations of Accident claims and other skill sets when required.
• Reaching company goals and targets set for the Commercial and Personal line Investigations department.
• Administering assigned claims and set tasks.
• Managing client and broker expectation.
• Knowledgeable on Broker procedures.
• Maintaining set timelines on the processing of claims.

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Thorough knowledge of claims investigation techniques
• Excellent written and verbal communication skills
• Attention to detail
• Strong administration skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Ability to perform under pressure
• Meeting deadlines
• Proper time management
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Excellent interviewing skills
• Provide technical guidance to team members

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.